Korean Bilingual Virtual Assistant

Neolytix; Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Complimentary Medical Coverage

Life & Disability Insurance

Paid training

Job summary

Neolytix is seeking a Bilingual Medical Virtual Assistant for remote customer service support. The role focuses on end-to-end medical record handling, patient data updates, HIPAA compliance, and collaboration with physicians to ensure smooth clinic operations.

The ideal candidate has healthcare or customer service experience, strong communication, empathy, and the ability to multitask in a fast-paced environment. Quiet home workspace and reliable internet are required.

Qualifications

• Previous experience in a customer service or healthcare-related role preferred.
• Strong communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and EMR systems.
• Compassionate and empathetic demeanor.
• Desktop/laptop with reliable internet and a dedicated workspace.

Responsibilities

• Prepare and assemble medical record documentation for physicians.
• Update patient history, physical exams, and other health info.
• Send documentation to physicians for review per procedures.
• Monitor basic lab results and screening processes.
• Ensure compliance with HIPAA and Joint Commission policies.
• Perform clerical duties to improve provider productivity and clinic workflow.

Skills

Communication skills

Problem solving

Multitasking

MS Office

EMR systems

Healthcare experience

Customer service

Empathy

Job description

Job Title

Job Title: Bilingual Medical Virtual Assistant - Customer Service Company: Neolytix Work Set up: Remote Employment Type: Full-time

About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix , we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic

About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and by our clients providing no-nonsense advice on key issues that impact them. 4.7 on Google and 4.2 on Glassdoor with 80% of approval rating!

Working at Neolytix At Neolytix , you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun! Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Requirements

• Previous experience in a customer service or healthcare-related role preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Compassionate and empathetic demeanor
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram
• Webcam, Noise Cancelling headset, 30mbps internet speed or above
• Dedicated place at home for work

Benefits

• Complimentary Medical Coverage
• Life & Disability Insurance
• Paid training

Work Location

Remote