Customer Care Agent | Patient Access

Neolytix; Quezon City; Remote; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Paid time off

Holidays

Remote work

Career development opportunities

Job summary

Neolytix is seeking a Patient Access - Medical Virtual Assistant to support US healthcare providers from a remote setup in the Philippines. You will handle patient data, scheduling, and documentation with accuracy.

Ideal candidates combine customer service experience, healthcare awareness, and proficiency with EMR and Microsoft Office. You’ll join a diverse team, enjoy paid time off, and have chances for professional growth.

Qualifications

• Previous experience in customer service or healthcare-related role preferred.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office and EMR systems.

Responsibilities

• Prepares and assembles medical record documentation/charts for physician.
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other health information.
• Prepares and sends documentation to physician for review via data entry.
• Monitors the duration of basic lab results and screening procedures.
• Complies with HIPAA and Joint Commission policies.
• Performs clerical duties to improve clinic workflow.
• Assesses and applies criteria as required.

Skills

Customer service

Healthcare experience

Communication

EMR proficiency

MS Office

Tools

EMR systems

Microsoft Office

Job description

Job Title: Patient Access - Medical Virtual Assistant

Company: Neolytix

Work Set up: Remote

Employment Type: Full-time

About This Position

Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

We are a boutique company respected and by our clients providing no-nonsense advice on key issues that impact them.

4.7 on Google and 4.2 on Glassdoor with 80% of approval rating!

Working at Neolytix

At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun!

Complimentary Medical Coverage

Work with diverse team members across countries & cultures

Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

• Prepares and assembles medical record documentation/charts for physician
• Ensures medical record compliance by self-documentation attestation.
• Updates patient history, physical exam, and other pertinent health information in the patient
• Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.
• Monitors the duration of basic lab results and screening procedures.
• Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.
• Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.
• Demonstrate understanding necessary to assess, review and apply criteria

Requirements

• Previous experience in a customer service or healthcare-related role preferred
• Strong communication and interpersonal skills
• Excellent problem-solving abilities and attention to detail
• Ability to multitask and prioritize tasks in a fast-paced environment
• Proficiency in Microsoft Office and electronic medical records (EMR) systems
• Compassionate and empathetic demeanor
• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram
• Webcam, Noise Cancelling headset, 30mbps internet speed or above
• Dedicated place at home for work
• Paid time off and holidays
• Opportunities for career advancement and professional development
• Collaborative and supportive work environment
• Do you have Healthcare BPO/MSO experience? Yes No
• Do you have experience with US Healthcare Insurances?
• Do you have previous experience with Prior Autorization?
• How much is your previous monthly salary in PHP?
• How much is your expected monthly salary in PHP?