Korean Bilingual Medical Virtual Assistant (Remote)

Neolytix; Metro Manila; Remote; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Complimentary Medical Coverage

Life & Disability Insurance

Paid training

Job summary

Neolytix is seeking a Bilingual Medical Virtual Assistant for remote customer service support. The role focuses on end-to-end medical record handling, patient data updates, HIPAA compliance, and collaboration with physicians to ensure smooth clinic operations.

The ideal candidate has healthcare or customer service experience, strong communication, empathy, and the ability to multitask in a fast-paced environment. Quiet home workspace and reliable internet are required.

Qualifications

• Previous experience in a customer service or healthcare-related role preferred.
• Strong communication and interpersonal skills.
• Attention to detail and problem-solving abilities.
• Ability to multitask in a fast-paced environment.
• Proficiency in Microsoft Office and EMR systems.
• Compassionate and empathetic demeanor.
• Desktop/laptop with reliable internet and a dedicated workspace.

Responsibilities

• Prepare and assemble medical record documentation for physicians.
• Update patient history, physical exams, and other health info.
• Send documentation to physicians for review per procedures.
• Monitor basic lab results and screening processes.
• Ensure compliance with HIPAA and Joint Commission policies.
• Perform clerical duties to improve provider productivity and clinic workflow.

Skills

Communication skills

Problem solving

Multitasking

MS Office

EMR systems

Healthcare experience

Customer service

Empathy

Job description

Neolytix is seeking a Bilingual Medical Virtual Assistant for remote customer service support. The role focuses on end-to-end medical record handling, patient data updates, HIPAA compliance, and collaboration with physicians to ensure smooth clinic operations.

The ideal candidate has healthcare or customer service experience, strong communication, empathy, and the ability to multitask in a fast-paced environment. Quiet home workspace and reliable internet are required.