Knowledgebase & Training Content Designer

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 335,000 - 502,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Knowledgebase Specialist to develop and maintain knowledgebase articles and SOPs, and to coordinate a limited range of training materials for call center operations.

You will collaborate with Learning Solutions and Training Departments to create eLearning, instructor-led training, job aids and reference works, and to enroll learners in TrainingSimulators, eLearning, and videos.

Qualifications

• Experience with authoring tools such as Microsoft Word, PowerPoint, and Canva.
• Excellent oral and written communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Optional work experience in design, development, and delivery of training materials or a degree in education, training or any related field.

Responsibilities

• Partners with Training Operations and Instructional System Designers in assessing learning needs and analyze existing instructional materials
• Develops training materials such as knowledgebase articles, instructor-led training slides, facilitator and learner guides, handbooks, job aids, eLearning, and MicroLearning Videos, and reference works
• Assists with content review which includes validating learning objectives, course effectiveness, and ensuring high quality of deliverables
• Gathers up-to-date information and integrates feedback into best practices
• Enrolls learners to available training modalities such as TrainingSimulators, eLearning, and videos
• Tracks scoring and utilization of said modalities

Skills

Communication

Project management

Multitasking

Education

Bachelor's degree in Education or related field

Tools

Microsoft Word

PowerPoint

Canva

Job description

VXI Global Holdings B.V. (Philippines) is seeking a Knowledgebase Specialist to develop and maintain knowledgebase articles and SOPs, and to coordinate a limited range of training materials for call center operations.

You will collaborate with Learning Solutions and Training Departments to create eLearning, instructor-led training, job aids and reference works, and to enroll learners in TrainingSimulators, eLearning, and videos.