Knowledgebase Specialist - Davao City

VXI Global Holdings B.V. (Philippines); Davao City; On-site; PHP 335,000 - 502,000; Full time

Job summary

VXI Global Holdings B.V. (Philippines) is seeking a Knowledgebase Specialist to develop and maintain knowledgebase articles and SOPs, and to coordinate a limited range of training materials for call center operations.

You will collaborate with Learning Solutions and Training Departments to create eLearning, instructor-led training, job aids and reference works, and to enroll learners in TrainingSimulators, eLearning, and videos.

Qualifications

• Experience with authoring tools such as Microsoft Word, PowerPoint, and Canva.
• Excellent oral and written communication skills.
• Ability to manage multiple projects in a fast-paced environment.
• Optional work experience in design, development, and delivery of training materials or a degree in education, training or any related field.

Responsibilities

• Partners with Training Operations and Instructional System Designers in assessing learning needs and analyze existing instructional materials
• Develops training materials such as knowledgebase articles, instructor-led training slides, facilitator and learner guides, handbooks, job aids, eLearning, and MicroLearning Videos, and reference works
• Assists with content review which includes validating learning objectives, course effectiveness, and ensuring high quality of deliverables
• Gathers up-to-date information and integrates feedback into best practices
• Enrolls learners to available training modalities such as TrainingSimulators, eLearning, and videos
• Tracks scoring and utilization of said modalities

Skills

Communication

Project management

Multitasking

Education

Bachelor's degree in Education or related field

Tools

Microsoft Word

PowerPoint

Canva

Job description

Job Summary:

The Knowledgebase Specialist’s primary role is development and maintenance of knowledgebase articles and standard operating procedures. They also develop and coordinate a limited range of training materials to support call center operations in tandem with the Learning Solutions and Training Departments. Materials include eLearning, instructor‑led training, and job aids.

Responsibilities:

• Partners with Training Operations and Instructional System Designers in assessing learning needs and analyze existing instructional materials
• Develops training materials such as knowledgebase articles, instructor‑led training slides, facilitator and learner guides, handbooks, job aids, eLearning, and MicroLearning Videos, and reference works
• Assists with content review which includes validating learning objectives, course effectiveness, and ensuring high quality of deliverables
• Gathers up-to-date information and integrates feedback into best practices
• Enrolls learners to available training modalities such as TrainingSimulators , eLearning, and videos
• Tracks scoring and utilization of said modalities

Requirements:

• Experience with authoring tools like Microsoft Word, PowerPoint, and Canva
• Excellent oral and written communication skills
• Ability to manage multiple projects in a fast‑paced environment
• Optional work experience in design, development, and delivery of training materials or a degree in education, training or any related field