Content Lead, Knowledge Management — Process & Knowledge Base

Aitomic Jobs; Taguig; Hybrid; PHP 60,000 - 120,000; Full time

Job summary

Sutherland in Taguig, Philippines, is seeking an experienced Content Lead to guide knowledge management and process-documentation efforts. You will own content strategy, develop SOPs and FAQs, and ensure brand-consistent voice across platforms.

Collaborate with stakeholders, manage CMS, and deliver high-quality knowledge content while aligning with client objectives. Strong English, editing, and analytical skills are essential for success.

Qualifications

• Bachelor’s degree required or related field.
• C1 proficiency mandatory.
• 3–4 years of content creation/management experience.
• Excellent writing, editing and proofreading skills.

Responsibilities

• Lead content strategy for knowledge management and process documentation.
• Develop and maintain a comprehensive knowledge base with SOPs, FAQs, and job aids.
• Collaborate with stakeholders to ensure brand-consistent voice and best practices.

Skills

Writing skills

Editing

Proofreading

Analytical thinking

Communication skills

Education

Bachelor's degree in any field

Bachelor’s/Master’s in English literature and journalism

Tools

CMS software

MS Excel

Job description

Sutherland in Taguig, Philippines, is seeking an experienced Content Lead to guide knowledge management and process-documentation efforts. You will own content strategy, develop SOPs and FAQs, and ensure brand-consistent voice across platforms.

Collaborate with stakeholders, manage CMS, and deliver high-quality knowledge content while aligning with client objectives. Strong English, editing, and analytical skills are essential for success.