Telecom Knowledge Base Author — Enterprise Ops

International Business Machines Corporation; Quezon City; Hybrid; PHP 350,000 - 550,000; Full time

Job summary

IBM Consulting in Quezon City is seeking a Knowledge Base Author to manage end-to-end content creation, editing, publishing, and maintenance for our telecom knowledge base. You will partner with SMEs, training, and operations teams to ensure accuracy and alignment with business priorities.

The role requires strong writing and editing skills, two years of college or equivalent, and proficiency with Word, PowerPoint, and Excel.

Qualifications

• Two years of college or equivalent experience in writing, communications, or technical training.
• Excellent writing, editing, grammar, and language skills.
• Strong organizational and time management abilities.
• Effective interpersonal and collaboration skills.
• Ability to manage multiple content streams simultaneously.
• Expert PC skills (Word, PowerPoint, Excel).
• Strong attention to detail and commitment to quality.
• Ability to interact effectively with employees at all organizational levels.

Responsibilities

• Manage the end-to-end content creation, editing, publishing, and maintenance process for the telecom knowledge base.
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities.
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides.
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style.
• Monitor usage data to recommend content improvements.
• Maintain content quality standards, templates, and version control.
• Manage the backlog of content requests and ensure timely completion.
• Participate in production meetings and development sprints.
• Support continuous improvement initiatives related to content optimization and user experience.

Skills

Writing

Editing

Grammar

Time management

Interpersonal skills

Collaboration

Multitasking

Detail-oriented

Education

Bachelor's Degree

Tools

Word

PowerPoint

Excel

Job description

IBM Consulting in Quezon City is seeking a Knowledge Base Author to manage end-to-end content creation, editing, publishing, and maintenance for our telecom knowledge base. You will partner with SMEs, training, and operations teams to ensure accuracy and alignment with business priorities.

The role requires strong writing and editing skills, two years of college or equivalent, and proficiency with Word, PowerPoint, and Excel.