Knowledge Author Lead

SAGILITY PHILIPPINES B.V. BRANCH OFFICE; Philippines; On-site; PHP 300,000 - 600,000; Full time

Job summary

SAGILITY PHILIPPINES B.V. BRANCH OFFICE is seeking a Knowledge Management Specialist to create and maintain knowledge articles, applying KM and Technical Writing practices. You will ensure content is structured for reuse and findable through KX GenAI technology.

The role requires 2+ years in KM or related fields, with hands-on exposure to Agentic Learning and strong familiarity with KM methodologies. Collaboration with SMEs and multiple business areas is essential for successful content delivery.

Qualifications

• 2+ years in Knowledge Management or technical writing or related support role

Responsibilities

• Write clear and concise knowledge articles for diverse audiences
• Publish high-quality articles following KM & Technical Writing standards
• Improve existing knowledge articles and update content regularly
• Identify improvements in content creation, delivery, and workflows
• Ensure knowledge is captured, structured for reuse, and findable by KX GenAI
• Apply metadata, tagging, and linking strategies in KnowledgeXchange or similar platforms
• Manage large-scale projects and collaborate with multiple SMEs
• Prioritize requests to deliver value and meet service targets

Skills

Knowledge Management

Technical Writing

Content Creation

AI content optimization

KM platforms

Education

Bachelor's degree in education or communications or technical writing or library science or related field

Tools

KnowledgeXchange

Job description

About the role

Support KM initiatives and goals through creation and maintenance of knowledge articles, application of Knowledge Management & Technical Writing practices, and knowledge system management.

Key responsibilities

• Write clear and concise content for a variety of audiences
• Create and publish high-quality knowledge articles following Knowledge Management & Technical Writing practice standards
• Improve existing knowledge articles
• Identify improvements within content creation, content delivery, and overall content workflow processes
• Ensure knowledge is captured in the workflow, structured for reuse, evolves based on demand and usage, and is findable through KX GenAI technology
• Utilize enterprise knowledge platforms (e.g., KnowledgeXchange) and apply metadata, tagging, and linking strategies for findability
• Manage large-scale projects and work closely with multiple business areas and Subject Matter Experts (SMEs)
• Prioritize knowledge requests to deliver value and respond to key service targets

About you

• Minimum 2 years of experience in Knowledge Management, technical writing, training, coaching or other type of business supporting role
• Hands-on experience or strong exposure to Agentic Learning, with the ability to create knowledge assets optimized for both human understanding and AI consumption
• Strong understanding of Knowledge Management & Technical Writing practices (KCS methodology) and its application in service environments
• College degree in education, communications, technical writing, library science, or other social science field, or 2+ years' experience with learning and content delivery supporting operational business