Management Information System (MIS) Lead

Data Lake Inc; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Data Lake Inc. is seeking an MIS Lead to manage the MIS department, reporting processes, and network operations. The role combines business systems management, analytics, cybersecurity, and IT infrastructure oversight to support decision-making and operations.

The candidate will develop MIS strategies, supervise staff, ensure data integrity, and collaborate with cross-functional teams to optimize information flow and service delivery.

Qualifications

• Bachelor's degree in MIS/IT/CS; Master’s degree is an advantage.
• 7–10 years of progressively responsible MIS/IT management or telecom tech experience.
• 1–2 years of supervisory or leadership experience preferred.
• Strong skills in Google Workspace, MS Office, SQL, ERP, and network administration.
• Certifications such as CompTIA Network+, ITIL, Cisco, or MCSS are a significant plus.
• Experience in telecommunications, ISPs, or satellite internet operations preferred.
• Experience managing databases, reporting systems, cloud apps, and IT infrastructure.
• Knowledge of MIS principles, data privacy, disaster recovery, and project management.
• Ability to lead technical staff, manage multiple projects, and communicate with non-tech users.

Responsibilities

• Plan, organize, and supervise the MIS department's daily operations.
• Develop and implement MIS/IT policies, procedures, and standards.
• Monitor performance, availability, and security of information systems and databases.
• Ensure maintenance, upgrades, and optimization of systems and network infrastructure.
• Analyze information needs and recommend technology solutions aligned with business goals.
• Lead initiatives to automate operational and reporting processes.
• Evaluate software, hardware, and telecom technologies to improve efficiency.
• Develop short- and long-term MIS strategies and plans.
• Oversee information systems supporting telecom operations and Starlink reseller activities.
• Coordinate with cross-functional teams for accurate information flow.
• Monitor subscriber management, installation scheduling, inventory, activations, and reports.
• Ensure data accuracy, integrity, confidentiality, and accessibility.
• Supervise preparation and distribution of management reports and dashboards.
• Analyze data and provide actionable recommendations to management.
• Establish reporting standards and data governance procedures.
• Oversee technical support services for employees and users.
• Resolve hardware, software, network, and system concerns promptly.
• Coordinate with vendors, internet providers, and tech partners.
• Develop and enforce data security, backup, and disaster recovery procedures.
• Ensure compliance with data privacy regulations and company policies.
• Monitor vulnerabilities and coordinate corrective actions.
• Supervise MIS and IT personnel, assign work, and evaluate performance.
• Promote collaboration between MIS and other departments.
• Ensure accurate documentation of systems, procedures, and standards.
• Monitor adherence to procedures and quality standards.
• Prepare MIS performance and operational improvement reports.

Skills

Leadership

Project management

Data analysis

Communication

Problem solving

Education

Bachelor's degree in MIS / IT / CS

Master's degree is an advantage

Certifications: CompTIA Network+, ITIL, Cisco, MCSS

Tools

Google Workspace

Microsoft Office

SQL / Database management

ERP systems

Networking

Cybersecurity basics

Job description

JOB SUMMARY

The Management Information Systems (MIS) Lead is responsible for managing the company's Management Information Systems (MIS), business reporting processes, and network infrastructure operations. The role ensures accurate and timely business information, secure and reliable network connectivity, efficient IT systems, and strong data protection to support organizational operations and decision-making.

This position combines business systems management, reporting and analytics, network administration, cybersecurity, technical support, and IT infrastructure management.

WORK ACTIVITIES

Information Systems Management & Network and IT

• Plan, organize, and supervise the daily operations of the Management Information Systems department.
• Develop and implement MIS and IT policies, procedures, and operational standards.
• Monitor the performance, availability, and security of information systems and databases.
• Ensure proper maintenance, upgrades, and optimization of company systems and network infrastructure.

Strategic Planning and Process Improvement

• Analyze organizational information needs and recommend technology solutions aligned with business objectives.
• Lead initiatives to automate operational and reporting processes.
• Evaluate and recommend software, hardware, and telecommunications technologies to improve efficiency and service delivery.
• Develop short-term and long-term MIS strategies and operational plans.

Telecommunications and Operations Support

• Oversee information systems supporting telecommunications operations and Starlink reseller activities.
• Coordinate with technical, operations, sales, logistics, and customer support teams to ensure accurate and efficient information flow.
• Monitor systems related to subscriber management, installation scheduling, equipment inventory, customer activation, and service performance reporting.

Data Management and Reporting

• Ensure the accuracy, integrity, confidentiality, and accessibility of organizational data.
• Supervise the preparation and distribution of management reports and operational dashboards.
• Analyze operational data and provide recommendations to management for business improvement.
• Establish reporting standards and data governance procedures.

Technical Support and Systems Administration

• Oversee technical support services for employees and operational users.
• Ensure timely resolution of hardware, software, network, and systems-related concerns.
• Coordinate with external vendors, internet providers, and technology partners as necessary.

Information Security and Compliance

• Develop and enforce data security, backup, and disaster recovery procedures.
• Ensure compliance with applicable data privacy regulations, company policies, and industry standards.
• Monitor system vulnerabilities and coordinate corrective actions when needed.

Leadership and Personnel Management

• Supervise, train, coach, and evaluate MIS and IT personnel.
• Assign work schedules, priorities, and responsibilities within the MIS team.
• Conduct performance evaluations and recommend training and development programs.
• Promote collaboration between MIS and other departments.

Documentation and Quality Assurance

• Ensure accurate documentation of systems, procedures, maintenance activities, and technical standards.
• Monitor adherence to operational procedures and quality standards.
• Prepare management reports related to MIS performance and operational improvements.

JOB SPECIFICATIONS

• Bachelor's Degree in Management Information Systems, Information Technology, Computer Science, Computer Engineering, or related field. Master's degree is an advantage.
• At least 7-10 years of progressively responsible experience in MIS, IT management, systems administration, or telecommunications technology.
• At least 1-2 years of supervisory or leadership experience preferred.
• Technical Proficiency: Strong grasp of Google Workspace Applications, Microsoft Office Applications, database management (SQL or similar), ERP systems, and network administration.
• Certifications: Relevant certifications (e.g., CompTIA Network+, ITIL, CISCO, or Microsoft Certified Solutions) are a significant plus.
• Experience in telecommunications, internet service providers, or satellite internet operations is highly preferred.
• Experience managing databases, reporting systems, cloud applications, and IT infrastructure is required.
• Knowledge of MIS principles and practices, systems analysis, database management, network administration, cybersecurity, data privacy, disaster recovery procedures, project management, and process improvement methodologies.
• Ability to lead and supervise technical personnel effectively, analyze operational needs, develop technology solutions, manage multiple projects and priorities simultaneously, communicate technical information to management and non-technical users, maintain confidentiality and integrity of organizational data, and work under pressure.