Knowledge Base Authors - Eastwood, Quezon City

IBM Business Services, Inc.; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

IBM Business Services, Inc. in the Philippines is seeking a Content Specialist to manage the telecom knowledge base from creation through publishing and ongoing maintenance.

You will collaborate with SMEs, training, and operations to ensure content accuracy and alignment with business priorities. You will proofread, edit, and finalize knowledge articles, workflows, and guides, ensuring grammar, formatting, and style consistency.

Qualifications

• Excellent writing, editing, grammar, and language skills.
• Strong organizational and time management abilities.
• Effective interpersonal and collaboration skills.
• Ability to manage multiple content streams simultaneously.
• Expert PC skills (Word, PowerPoint, Excel).
• Strong attention to detail and commitment to quality.
• Ability to interact effectively with employees at all organizational levels.

Responsibilities

• Manage end-to-end content creation, editing, publishing, and maintenance process for the telecom knowledge base.
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities.
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides.
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style.
• Monitor usage data to recommend content improvements.
• Maintain content quality standards, templates, and version control.
• Manage the backlog of content requests and ensure timely completion.
• Participate in production meetings and development sprints.
• Support continuous improvement initiatives related to content optimization and user experience.

Skills

Writing & editing

Organization & time management

Interpersonal skills

Content management

MS Office skills

Attention to detail

Cross-level communication

Education

Two years of college or equivalent experience in writing, communications, or technical training

Tools

CMS platforms

Job description

Key Job Elements Include:

• Manage the end‑to‑end content creation, editing, publishing, and maintenance process for the telecom knowledge base
• Partner with SMEs, training, and operations teams to ensure content accuracy and alignment with business priorities
• Proof, edit, and finalize knowledge articles, workflows, procedures, and troubleshooting guides
• Own the content review and approval process, ensuring consistency, grammar, formatting, and style
• Monitor usage data to recommend content improvements
• Maintain content quality standards, templates, and version control
• Manage the backlog of content requests and ensure timely completion
• Participate in production meetings and development sprints
• Support continuous improvement initiatives related to content optimization and user experience

Required Professional and Technical Expertise*

• Excellent writing, editing, grammar, and language skills
• Strong organizational and time management abilities
• Effective interpersonal and collaboration skills
• Ability to manage multiple content streams simultaneously
• Expert PC skills (Word, PowerPoint, Excel)
• Strong attention to detail and commitment to quality
• Ability to interact effectively with employees at all organizational levels

Required:

• Two years of college or equivalent experience in writing, communications, or technical training

Preferred Behaviors:

• Focused, enthusiastic, and flexible
• Creative thinker with ability to simplify complex information
• Ability to work independently or within a team
• Comfortable working under deadline pressure and shifting priorities

Preferred Experience:

• Telecom or contact center content development experience
• Experience with knowledge‑base publishing systems or content management tools

Preferred:

• BA/BS degree in Technical Writing, Communications, Business, or a related field