Kiosk Supervisor

Bigtime Empire Corporation; Biñan; On-site; PHP 167,000 - 234,000; Full time

Job summary

The Restaurant Supervisor oversees day-to-day restaurant operations, supervises staff, and ensures excellent customer service while upholding company standards. Reporting to the Restaurant Manager, you will lead shifts, monitor service speed, inventory, food safety, and cash handling to help achieve sales targets in a fast-paced environment.

Applicants should be capable of coaching team members, enforcing safety protocols, and maintaining a positive, clean dining area on weekends and holidays as

Qualifications

• Prefer supervisory or leadership experience in Food & Beverage / Restaurant industry.
• Knowledgeable in restaurant operations, inventory management, cashiering and customer service.
• Strong leadership, communication, decision‑making, and problem‑solving skills.
• Able to supervise, coach, delegate, and manage restaurant staff.
• Familiar with food safety, sanitation, FIFO, inventory control, POS transactions, and cash reconciliation.
• Able to work under pressure and handle customer and employee concerns professionally.
• Willing to undergo training and hands‑on restaurant operations.
• Willing to work shifting schedules, weekends, and holidays.

Responsibilities

• Oversee daily opening, operating, and closing activities.
• Lead, schedule, delegate, and monitor staff; conduct shift briefings.
• Ensure consistent, excellent customer service and resolve complaints.
• Monitor inventory, FIFO, wastage, and report variances.
• Monitor sales, POS transactions, and cash handling; assist reconciliation.
• Ensure food safety, hygiene, sanitation, and product quality.
• Prepare shift, sales, inventory, and operational reports; escalate concerns.

Skills

Supervisory experience

Restaurant operations

Inventory management

Cashiering

Customer service

Leadership

Communication

Problem solving

Food safety

FIFO

Job description

Restaurant Supervisor – Job Description

Position Title: Restaurant Supervisor
Department: Operations
Reports To: Restaurant Manager / Area Manager

Job Summary

The Restaurant Supervisor is responsible for overseeing day-to-day restaurant operations, supervising staff, maintaining excellent customer service, and ensuring compliance with company standards. The role supports the Restaurant Manager in achieving sales targets, controlling operational costs, maintaining food quality and safety, and developing restaurant staff.

Key Responsibilities

1. Restaurant Operations

• Supervise daily opening, operating, and closing activities.

• Ensure smooth, efficient, and organized restaurant operations.

• Monitor service speed, order accuracy, product availability, and cleanliness.

• Ensure proper implementation of company operating procedures and standards.

2. Team Supervision & Leadership

• Lead, schedule, delegate, and monitor restaurant staff.

• Conduct shift briefings and assign responsibilities.

• Coach employees and provide timely performance feedback.

• Address attendance, performance, behavioral, and operational concerns appropriately.

• Maintain discipline, teamwork, accountability, and professionalism within the team.

• Take charge of the restaurant or shift in the absence of the Restaurant Manager.

3. Customer Service

• Ensure employees consistently provide excellent customer service.

• Handle customer complaints professionally and resolve concerns promptly.

• Escalate serious or recurring customer concerns when necessary.

• Maintain a positive and welcoming restaurant environment.

4. Inventory & Product Control

• Monitor inventory levels, receiving, storage, stock rotation, and product usage.

• Ensure proper implementation of FIFO (First In, First Out).

• Monitor wastage, discrepancies, shortages, and variances.

• Report unusual inventory movements or discrepancies to management.

5. Sales, POS & Cash Handling

• Monitor daily sales performance and store targets.

• Ensure accurate POS transactions and proper cash-handling procedures.

• Assist in cash reconciliation and verification of sales reports.

• Immediately report cash shortages, overages, or irregular transactions.

6. Food Safety, Quality & Sanitation

• Ensure compliance with food safety, hygiene, sanitation, and product-quality standards.

• Monitor proper food preparation, handling, storage, and serving procedures.

• Conduct routine checks of workstations, equipment, storage areas, and dining areas.

• Correct food safety or sanitation violations immediately.

7. Reporting & Accountability

• Prepare accurate shift, sales, inventory, wastage, and operational reports.

• Properly endorse pending concerns to the next shift or management.

• Immediately report incidents involving employees, customers, company assets, cash, inventory, or food safety.

• Maintain accurate documentation and accountability for assigned operational responsibilities.

Qualifications

• Preferably with supervisory or leadership experience in the Food & Beverage / Restaurant industry.

• Knowledgeable in restaurant operations, inventory management, cashiering, and customer service.

• Strong leadership, communication, decision‑making, and problem‑solving skills.

• Able to supervise, coach, delegate, and manage restaurant staff.

• Familiar with food safety, sanitation, FIFO, inventory control, POS transactions, and cash reconciliation.

• Able to work under pressure and handle customer and employee concerns professionally.

• Willing to undergo training/immersion and perform hands‑on restaurant operations.

• Willing to work shifting schedules, weekends, and holidays as required by operations.