Key Accounts Specialist

Purchase and Grow Inc.- Globe Division; Baguio; On-site; PHP 400,000 - 700,000; Full time

Job summary

Purchase and Grow Inc.- Globe Division is seeking a merchant relationship manager to oversee a portfolio of MSME merchants in the Philippines. You will drive activation and transaction growth for GCash solutions and provide ongoing support post-onboarding.

You will visit merchants, manage relationships, track performance metrics, and assist with re-engagement campaigns while collaborating with the Documents Specialist and supervisor.

Responsibilities

• Monitor and manage a portfolio of active MSME merchants
• Drive activation, transaction volume, and consistent usage of GCash payment solutions
• Conduct regular merchant visits for relationship management and on-ground support
• Act as first-line support for merchant concerns, escalations, and education
• Collaborate closely with the Documents Specialist for aligned execution
• Provide regular performance tracking (GTV, revenue, merchant health)
• Support reactivation or re-engagement efforts as needed
• Performs other duties as assigned by the Immediate Supervisor

Job description

About the role

Responsible for managing key merchant accounts under MSME, ensuring activation, transaction growth, and ongoing merchant support post-onboarding.

Key responsibilities

• Monitor and manage a portfolio of active MSME merchants

• Drive activation, transaction volume, and consistent usage of GCash payment solutions

• Conduct regular merchant visits for relationship management and on-ground support

• Act as first-line support for merchant concerns, escalations, and education

• Collaborate closely with the Documents Specialist for aligned execution

• Provide regular performance tracking (GTV, revenue, merchant health)

• Support reactivation or re-engagement efforts as needed

• Performs other duties as assigned by the Immediate Supervisor