Key Accounts Manager

Globe Telecom; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Globe Telecom is seeking a skilled Key Account Manager to drive long‑term growth by managing strategic partner accounts and identifying new business opportunities. You will translate high‑level strategies into actionable plans and serve as the primary link between Globe and its key partners to optimize performance and value.

The role requires strong negotiation, stakeholder management, and the ability to align goals across teams.

Responsibilities

• Act as the primary liaison for partner accounts, providing strategic direction, processes, and value-adding solutions tailored to their objectives.
• Identify new opportunities and build business plans that align Globe’s and Key Accounts’ strategy with clear performance indicators and organizational goals.
• Use persuasion and collaborative compromises to secure long-term partnerships and stakeholder buy-in while protecting Globe’s market position.
• Align goals, people, and processes to ensure efficient product flow, quality outputs, and an elevated customer experience.
• In-depth understanding of both Globe and the partner’s total business operations as well as the industry and competitive environment in which the companies operate.
• Focus on creating long-term value and growth for Globe by identifying and nurturing new opportunities.
• Offer compromises or trade-offs as necessary in exchange for cooperation while upholding Globe’s position in negotiations.
• Use persuasion to gain the support and cooperation from stakeholders, superiors, colleagues, and other parties to achieve a desired course of action consistent with the organization’s strategic goals and objectives.
• Close deals and establish long-term partnerships.
• Serve as the link between Globe and partner accounts, providing business directions and strategies such as current programs, processes, and call-outs.
• Recognize the range of activities required for timely, effective and efficient product flow to improve customer experience.
• Ensure delivery of quality output by aligning goals, people, and processes.
• Create business plans that translate the team’s strategy into specific performance indicators, programs, activities, tasks, and resources that reflect priorities in support of business goals.

Job description

Job Description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

The Key Account Manager drives long‑term growth and value creation for Globe by managing and cultivating strategic partner accounts and identifying new business opportunities. Leveraging a deep understanding of industry dynamics and competitive environments, this role serves as the link between Globe and its key partners. The ideal candidate excels at translating high‑level business strategies into actionable, high‑quality execution plans while balancing stakeholder goals. A master of negotiation and influence, you will manage and secure high‑value partnerships, provide strategic direction to accounts, and optimize operational processes to ensure an exceptional customer experience and sustained business growth.

Key Responsibilities

• Act as the primary liaison for partner accounts, providing strategic direction, processes, and value‑adding solutions tailored to their objectives.
• Identify new opportunities and build business plans that align Globe’s and Key Accounts’ strategy with clear performance indicators and organizational goals.
• Use persuasion and collaborative compromises to secure long‑term partnerships and stakeholder buy‑in while protecting Globe’s market position.
• Align goals, people, and processes to ensure efficient product flow, quality outputs, and an elevated customer experience.
• In‑depth understanding of both Globe and the partner’s total business operations as well as the industry and competitive environment in which the companies operate.
• Focus on creating long‑term value and growth for Globe by identifying and nurturing new opportunities.
• Offer compromises or trade‑offs as necessary in exchange for cooperation while upholding Globe’s position in negotiations.
• Use persuasion to gain the support and cooperation from stakeholders, superiors, colleagues, and other parties to achieve a desired course of action consistent with the organization’s strategic goals and objectives.
• Close deals and establish long‑term partnerships.
• Serve as the link between Globe and partner accounts, providing business directions and strategies such as current programs, processes, and call‑outs.
• Recognize the range of activities required for timely, effective and efficient product flow to improve customer experience.
• Ensure delivery of quality output by aligning goals, people, and processes.
• Create business plans that translate the team’s strategy into specific performance indicators, programs, activities, tasks, and resources that reflect priorities in support of business goals.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.