Key Account Representative

Apeiron Consultancy Inc.; Manila; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

HMO

Work from Home

Insurance Health & Wellness

Job summary

A consultancy firm in Manila is looking for a Key Accounts Manager to build and maintain relationships with key clients, ensuring satisfaction and driving business growth. The role involves managing high-value accounts, analyzing client feedback, and pursuing new business opportunities. Candidates should have 2-3 years of accounts management experience and strong negotiation skills. This position offers a hybrid work environment with benefits including HMO and work-from-home options.

Qualifications

• 2-3 years experience in Accounts Management required.
• Experience with BD and TikTok account management preferred.
• Strong ability to build rapport with clients.

Responsibilities

• Build and maintain client relationships to drive satisfaction.
• Identify and pursue business growth opportunities within accounts.
• Provide performance reports and analyze client feedback.

Skills

Business Development Experience

Client Relationship Management

Negotiation Skills

Leadership Skills

Pitching and Presentation Skills

Education

Bachelor's Degree

Tools

CRM systems

Job description

Hybrid - Manila 1-3 Yrs Exp Bachelor Full-time

Job Description

The Key Accounts Manager is responsible for building and nurturing long‑term relationships with strategic clients, ensuring their satisfaction, and driving mutual growth. This role involves managing high‑value accounts, understanding client needs, and delivering tailored solutions that align with the company’s offerings.

Responsibilities

Client Relationship Management

• Build and maintain strong, long‑term relationships with key clients.
• Serve as the primary point of contact for client inquiries, requests, and escalations.
• Understand clients' needs, challenges, and objectives, and provide proactive solutions to enhance their experience and value.
• Regularly engage with clients to ensure satisfaction and identify opportunities for improvement.

Sales and Business Development

• Drive revenue growth by upselling, cross‑selling, and identifying new business opportunities within assigned accounts.
• Ensure timely collection of payments and maintain positive client financial relationships.
• Foster new business development opportunities within assigned accounts to expand revenue streams.

Customer Satisfaction and Retention

• Monitor customer satisfaction levels and address concerns promptly.
• Implement strategies to enhance customer loyalty, ensuring long‑term retention and strong partnerships.
• Collaborate with support teams to resolve issues and enhance the overall client experience.

Reporting and Analysis

• Provide regular performance reports that track sales metrics, revenue forecasts, and client feedback.
• Analyze data trends to identify opportunities for growth, process improvement, and overall account optimization.
• Maintain accurate records of client interactions, sales activities, and project status using CRM systems and other tools.

General Responsibilities

• Propose innovative strategies to promote growth and performance improvement.
• Ensure all projects are aligned with client expectations, deliverables, and quality standards.
• Address any ad hoc tasks assigned by superior, ensuring efficient task completion.

Qualifications

• BD experience & TikTok Account management experience
• 2-3 years experience in Accounts Management
• Skills in doing deck and pitching
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.

Government Mandated Benefits

HMO

Insurance Health & Wellness

HMO

Work-Life Balance

Work from Home

Working Location

Hybrid - Manila