Key Account Manager- Electronics (Accessories)-BGC

Lazada Group; Taguig; Hybrid; PHP 800,000 - 1,200,000; Full time

Job summary

Lazada Group in the Philippines is seeking a results‑driven Key Account Manager to lead the growth of a seller portfolio on the Lazada platform. You will be the main contact for assigned sellers, developing strategies to increase sales, orders, and buyer engagement.

Leverage market insights and analytics to optimize performance, collaborate with internal teams to ensure on‑time fulfillment, and drive joint business planning with sellers for sustained platform growth.

Qualifications

• Bachelor's degree required; experience in e‑commerce, sales, account management, or business development is a plus.
• Strong understanding of industry/category with ability to use market insights to drive strategy.

Responsibilities

• Own the assigned seller portfolio and drive sales, orders, and buyers through strategic initiatives.
• Lead negotiations and campaigns, fostering partnerships with sellers to boost performance.
• Collaborate with internal teams to ensure smooth operations, timely fulfillment, and platform growth.
• Provide data-driven insights to sellers to optimize business performance on the Lazada platform.
• Monitor trends and advise on category strategy and opportunities for growth.

Skills

Account management

Sales growth

Negotiation

Analytical thinking

Education

Bachelor's degree

Job description

Department:

Sales, Business Development & Strategy

Location:

Philippines

Job Description

As a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role requires you to combine operational excellence with a strategic mindset, leveraging industry insights, sales analysis, and business planning to optimize seller performance and drive measurable growth.

Key Roles & Responsibilities

• Account Management: Own the overall business performance and be the main point of contact of your assigned sellers. Ensure growth in sales, orders, and buyers by managing and developing key accounts through targeted strategies and initiatives. Help sellers meet objectives while taking into consideration the platform's priorities.
• Sales & Marketing: Drive assortment expansion, adoption of key mechanics, tools, and solutions, and joint business planning with sellers. Develop and implement tailored marketing and sales strategies to boost visibility and performance on the platform.
• Operational Excellence: Collaborate with internal teams (e.g., platform operations, campaigns, logistics, finance) to meet growth objectives such as DAU, conversion rate, and on-time shipping performance. Ensure smooth operational processes and timely fulfillment.
• Strategic Leadership: Lead negotiations, manage relationships, and facilitate the execution of campaigns and tools that engage sellers. Take ownership of category performance and stay on top of emerging trends, using industry knowledge and insights to advise sellers on how to optimize their business.
• Analytics & Reporting: Utilize data and analytics to identify trends, opportunities, and areas of improvement. Provide actionable insights to sellers to optimize their performance on the platform.

Job Requirements

• At minimum, a Bachelor’s Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.
• Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.
• Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.
• Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities.
• Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.
• Entrepreneurial, acting as the owner of the business. Self-driven and motivated to drive impact and create value.
• Has a growth and learning mindset, with strong communication skills (both verbal and written). Proficiency in Mandarin is a plus.