Key Account Manager-General Merchandise (Home Essentials)-BGC (1)

Lazada Group; Taguig; Hybrid; PHP 480,000 - 860,000; Full time

Job summary

Lazada Group in the Philippines is seeking a proactive Key Account Manager to drive growth for a seller portfolio on the Lazada platform. You will own account performance, build strong relationships, and act as a trusted partner to optimize business results.

The role combines operational discipline with strategic thinking, leveraging data, market insights, and collaboration with internal teams to boost sales, orders, and buyer engagement.

Qualifications

• Bachelor’s degree required; experience in e-commerce, sales, or account management is an advantage.
• Strong analytical skills with ability to use data to drive strategy.
• Excellent negotiation and stakeholder management capabilities.

Responsibilities

• Own the overall business performance of assigned sellers and drive growth.
• Develop tailored marketing and sales strategies to boost visibility.
• Collaborate with platform ops, campaigns, logistics, and finance to meet growth goals.
• Lead negotiations and manage relationships to execute campaigns and tools.
• Provide actionable analytics insights to optimize seller performance.

Skills

Negotiation

Relationship management

Problem solving

Analytical thinking

Communication

Education

Bachelor’s degree

Job description

Department:

Commercial

Location:

Philippines

Job Description

The role
As a Key Account Manager (KAM), you will be responsible for driving the growth and success of your assigned seller portfolio. You will develop and maintain strong relationships with accounts, acting as a trusted partner to build and boost their business on the Lazada platform. This role requires you to combine operational excellence with a strategic mindset, leveraging industry insights, sales analysis, and business planning to optimize seller performance and drive measurable growth.

Key Roles & Responsibilities

• Account Management: Own the overall business performance and be the main point of contact of your assigned sellers. Ensure growth in sales, orders, and buyers by managing and developing key accounts through targeted strategies and initiatives. Help sellers meet objectives while taking into consideration the platform's priorities.
• Sales & Marketing: Drive assortment expansion, adoption of key mechanics, tools, and solutions, and joint business planning with sellers. Develop and implement tailored marketing and sales strategies to boost visibility and performance on the platform.
• Operational Excellence: Collaborate with internal teams (e.g., platform operations, campaigns, logistics, finance) to meet growth objectives such as DAU, conversion rate, and on-time shipping performance. Ensure smooth operational processes and timely fulfillment.
• Strategic Leadership: Lead negotiations, manage relationships, and facilitate the execution of campaigns and tools that engage sellers. Take ownership of category performance and stay on top of emerging trends, using industry knowledge and insights to advise sellers on how to optimize their business.
• Analytics & Reporting: Utilize data and analytics to identify trends, opportunities, and areas of improvement. Provide actionable insights to sellers to optimize their performance on the platform

Job Requirements

Qualifications & Skills

• At minimum, a Bachelor’s Degree. Prior experience in e-commerce, sales, account management, retail (online or offline) and/or business development is an advantage.
• Strong understanding or relevant experience to the industry/category is preferred, with the ability to use market knowledge and industry insights to drive strategy and decision-making.
• Has a track record of delivering results, successful negotiations, problem solving, as well as effective relationship and stakeholder management.
• Open to change and resilient, adaptable and can navigate changing account ownership assignments and business priorities.
• Highly analytical with strong business acumen; able to assess performance data and apply insights to improve outcomes.
• Entrepreneurial, acting as the owner of the business. Self-driven and motivated to drive impact and create value.
• Has a growth and learning mindset, with strong communication skills (both verbal and written).