Junior Qualtrics Solutions Consultant: CX & Data

Concentrix; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Concentrix in Manila is seeking a Functional Consultant to join our team as a Junior Consultant. You will bridge business requirements with technical execution, partnering with senior architects to design, build, and deploy research projects using the Qualtrics XM Platform.

You will configure surveys, gather requirements in workshops, design real-time dashboards, and assist with integrations to Salesforce or Slack, while ensuring quality through UAT and supporting end users.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Psychology, IT, or related field.
• Familiarity with SaaS platforms; a tinkerer mindset with an interest in low-code/no-code solutions.
• Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T‑Tests).
• Ability to explain technical concepts to non‑technical stakeholders clearly and with empathy.
• Foundational knowledge of HTML/CSS and JavaScript is a plus for survey styling.

Responsibilities

• Platform Configuration: Build complex surveys using advanced logic and manage the distribution process across multiple channels.
• Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
• Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
• Platform Integration: Support the integration of Qualtrics with third-party systems via APIs and workflows.
• Quality Assurance: Conduct rigorous UAT to ensure all survey flows and data triggers function before go-live.
• Client Support: Provide troubleshooting and 'how-to' guidance to end-users on platform features and best practices.

Skills

Bachelor’s degree

Technical aptitude

Analytical skills

Communication

Web basics

Education

Bachelor’s degree

Job description

Concentrix in Manila is seeking a Functional Consultant to join our team as a Junior Consultant. You will bridge business requirements with technical execution, partnering with senior architects to design, build, and deploy research projects using the Qualtrics XM Platform.

You will configure surveys, gather requirements in workshops, design real-time dashboards, and assist with integrations to Salesforce or Slack, while ensuring quality through UAT and supporting end users.