Zendesk Implementation Specialist

Concentrix Catalyst; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Concentrix Catalyst is seeking a Functional Consultant to lead Zendesk implementation and configuration for diverse clients in the Philippines. You will translate business needs into actionable Zendesk configurations, integrating workflows and data migrations as required.

You will collaborate with clients, project managers, and technical teams to design solutions, deliver end-to-end implementations, train users, and provide post-go-live support in a fast-paced environment.

Qualifications

• Exceptional problem-solving skills and the ability to handle high-stakes escalations under pressure.
• Excellent communication skills (verbal and written), with the ability to convey complex ideas to both technical and non-technical audiences.
• Analytical thinking: assess project data, identify risks, and implement effective solutions.
• Adaptability to fast-paced, evolving environments with multiple projects and shifting priorities.
• Collaborative, cross-functional interpersonal skills for client-facing interactions.
• Continuous learning mindset, staying updated with latest technologies and best practices.

Responsibilities

• Client Engagement – Collaborate with clients to identify needs and translate them into functional solutions.
• Solution Design – Develop tailored configurations, workflows, and processes that align with business goals.
• Implementation Oversight – Lead end-to-end implementation from discovery to deployment.
• Post-Implementation Support – Provide training, documentation, and support for seamless adoption.

Skills

Problem solving

Communication

Analytical thinking

Adaptability

Collaboration

Continuous learning

Education

Bachelor’s Computer Science, Information Technology, Engineering, or a related field

Job description

Concentrix Catalyst is seeking a Functional Consultant to lead Zendesk implementation and configuration for diverse clients in the Philippines. You will translate business needs into actionable Zendesk configurations, integrating workflows and data migrations as required.

You will collaborate with clients, project managers, and technical teams to design solutions, deliver end-to-end implementations, train users, and provide post-go-live support in a fast-paced environment.