Junior Qualtrics Functional Consultant

Concentrix Catalyst; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading tech consulting firm is seeking a Junior Qualtrics Functional Consultant to architect Experience Management solutions. In this role, you'll configure complex surveys, gather requirements, and design real-time data dashboards. The ideal candidate will have a relevant bachelor's degree and familiarity with SaaS platforms. This is an excellent opportunity for problem solvers eager to learn and contribute to various industries while gaining exposure in a rapidly growing tech sector.

Qualifications

• Bachelor’s degree in a relevant field is required.
• Experience with SaaS platforms, especially low-code/no-code solutions.
• Understanding of research methodology and data analysis.

Responsibilities

• Configure the Qualtrics platform and manage survey distribution.
• Gather requirements by assisting in workshops.
• Design real-time CX/EX dashboards and Vocalize reports.
• Support integration of Qualtrics with third-party systems.
• Conduct UAT for survey flows and data triggers.
• Provide troubleshooting support to end-users.

Skills

SaaS platforms familiarity

Problem solving

Detail-oriented

Communication

Education

Bachelor's degree in Business, Data Analytics, Psychology, IT or a related field

Job description

We are looking for a tech-savvy, detail-oriented Junior Qualtrics Functional Consultant to join our team. In this role, you won't just be "building surveys"—you’ll be architecting Experience Management (XM) solutions that help our clients turn human sentiment into actionable data.

As a Junior Consultant, you will bridge the gap between business requirements and technical execution. You’ll work closely with senior architects to design, build, and deploy sophisticated research projects using the Qualtrics XM Platform.

Key Responsibilities

• Platform Configuration: Build complex surveys using advanced logic (Branching, Pipelined Text, Display Logic) and manage the distribution process across multiple channels.
• Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
• Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
• Platform Integration: Support the integration of Qualtrics with third-party systems (like Salesforce, Microsoft Dynamics, or Slack) using APIs and workflows.
• Quality Assurance: Conduct rigorous UAT (User Acceptance Testing) to ensure all survey flows and data triggers function perfectly before go‑live.
• Client Support: Provide troubleshooting and "how-to" guidance to end‑users on platform features and best practices.

Required Skills & Qualifications

• Bachelor’s degree in Business, Data Analytics, Psychology, IT, or a related field.
• Familiarity with SaaS platforms; a "tinkerer" mindset with an interest in low-code/no-code solutions.
• Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T-Tests).
• Ability to explain technical concepts to non-technical stakeholders clearly and with empathy.

What Makes You a Great Fit?

• You’re a Problem Solver: You don’t just report a bug; you enjoy digging into the logic to find out why it happened.
• You’re Detail-Obsessed: You notice the typo in the footer and the slight misalignment in the dashboard widget.
• Continuous Learner: You are eager to pursue Qualtrics Certifications (Platform Essentials, CoreXM, CustomerXM).

Why This Role?

• This is a high-growth path. Experience Management is one of the fastest-growing sectors in tech. You will gain exposure to diverse industries—from retail to healthcare—and learn how the world's biggest brands keep their customers happy.
• Note: Prior experience with Qualtrics is a plus, but if you have a strong background in another CRM or survey tool (like Salesforce or Medallia), we want to talk to you!