Functional Consultant

Concentrix; Quezon City; On-site; PHP 420,000 - 660,000; Full time

Job summary

Concentrix in Manila is seeking a Functional Consultant to join our team as a Junior Consultant. You will bridge business requirements with technical execution, partnering with senior architects to design, build, and deploy research projects using the Qualtrics XM Platform.

You will configure surveys, gather requirements in workshops, design real-time dashboards, and assist with integrations to Salesforce or Slack, while ensuring quality through UAT and supporting end users.

Qualifications

• Bachelor’s degree in Business, Data Analytics, Psychology, IT, or related field.
• Familiarity with SaaS platforms; a tinkerer mindset with an interest in low-code/no-code solutions.
• Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T‑Tests).
• Ability to explain technical concepts to non‑technical stakeholders clearly and with empathy.
• Foundational knowledge of HTML/CSS and JavaScript is a plus for survey styling.

Responsibilities

• Platform Configuration: Build complex surveys using advanced logic and manage the distribution process across multiple channels.
• Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
• Data Management & Reporting: Design real-time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
• Platform Integration: Support the integration of Qualtrics with third-party systems via APIs and workflows.
• Quality Assurance: Conduct rigorous UAT to ensure all survey flows and data triggers function before go-live.
• Client Support: Provide troubleshooting and 'how-to' guidance to end-users on platform features and best practices.

Skills

Bachelor’s degree

Technical aptitude

Analytical skills

Communication

Web basics

Education

Bachelor’s degree

Job description

Job Title

Functional Consultant

Job Description

As a Junior Consultant, you will bridge the gap between business requirements and technical execution. You’ll work closely with senior architects to design, build, and deploy sophisticated research projects using the Qualtrics XM Platform.

Key Responsibilities

• Platform Configuration: Build complex surveys using advanced logic (Branching, Pipelined Text, Display Logic) and manage the distribution process across multiple channels.
• Requirement Gathering: Assist in workshops to understand client needs and translate them into functional technical specifications.
• Data Management & Reporting: Design real‑time CX/EX dashboards and Vocalize reports to ensure stakeholders can easily interpret their data.
• Platform Integration: Support the integration of Qualtrics with third‑party systems (e.g., Salesforce, Microsoft Dynamics, or Slack) using APIs and workflows.
• Quality Assurance: Conduct rigorous UAT to ensure all survey flows and data triggers function perfectly before go‑live.
• Client Support: Provide troubleshooting and "how‑to" guidance to end‑users on platform features and best practices.

Required Skills & Qualifications

• Education: Bachelor’s degree in Business, Data Analytics, Psychology, IT, or a related field.
• Technical Aptitude: Familiarity with SaaS platforms; a "tinkerer" mindset with an interest in low‑code/no‑code solutions.
• Analytical Skills: Basic understanding of research methodology and data analysis (e.g., NPS, CSAT, or T‑Tests).
• Communication: Ability to explain technical concepts to non‑technical stakeholders clearly and with empathy.
• Web Basics: Foundational knowledge of HTML/CSS and JavaScript is a massive plus (for survey styling and custom functionality).

What Makes You a Great Fit?

• You’re a Problem Solver: You don’t just report a bug; you enjoy digging into the logic to find out why it happened.
• You’re Detail‑Obsessed: You notice the typo in the footer and the slight misalignment in the dashboard widget.
• Continuous Learner: You are eager to pursue Qualtrics Certifications (Platform Essentials, CoreXM, CustomerXM).

Why This Role?

This is a high‑growth path. Experience Management is one of the fastest‑growing sectors in tech. You will gain exposure to diverse industries—from retail to healthcare—and learn how the world's biggest brands keep their customers happy.

Note

Prior experience with Qualtrics is a plus, but if you have a strong background in another CRM or survey tool (like Salesforce or Medallia), we want to talk to you!