Junior Program Trainer

Ameritel BPO Services; Angeles; On-site; PHP 253,890 - 304,110; Full time

Benefits offered by this job

Fixed Schedule

Paid holidays

Christmas and New Year Break

Perfect Attendance Bonus

Job summary

A leading BPO company in Pampanga is seeking a motivated Junior Program Trainer. You will assist in developing and delivering training programs across various departments, providing a great opportunity for professional growth. Responsibilities include training on communication practices, preparing training materials, and developing monitoring systems to ensure effective performance. Ideal candidates have BPO experience and strong leadership and communication skills, with a generous compensation package including scheduled weekends off and holiday breaks.

Qualifications

• At least 1 year of BPO experience with at least 6 months in a support role.
• Ability to multitask and manage time efficiently.
• Excellent leadership and management skills.

Responsibilities

• Train trainees on effective telephone contact.
• Collaborate to identify training needs.
• Prepare training materials like summaries and presentations.
• Develop monitoring systems for employee performance.

Skills

Time management

Leadership

Mentoring

Communication skills

Analytical skills

Job description

We are seeking a motivated Junior Program Trainer to join our dynamic team. The Junior Program Trainer will be responsible for assisting in the development and delivery of training programs to employees across various departments. This role offers an excellent opportunity for professional growth in training and development within our organization.

Role and Responsibilities

• Train the trainees on how to contact individuals by telephone.
• Collaborate with management to identify company training needs.
• Prepare hard copy training materials such as module summaries, videos, and presentations.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

Requirements

• At least 1 year of BPO experience with at least 6 months in some type of support role (SME, coach, QC)
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to analyze problems and strategize for better solutions.
• 25,000 Base Pay
• Low training throughput requirement - 25%
• 1,500 Monthly or 40,000 Annual Perfect Attendance Bonus
• Fixed Schedule and WEEKENDS ARE ALWAYS OFF
• Major US holidays off
• Up to Two(2) weeks Christmas and New Year Break