Junior Program Trainer

AMERITEL BPO Services Inc.; Angeles; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

Base pay

Attendance bonus

Fixed schedule

Weekends off

Major US holidays off

Holiday break

Job summary

AMERITEL BPO Services Inc. is seeking a motivated Junior Program Trainer to support the development and delivery of training programs across departments. The role offers growth opportunities within the training and development track.

You will train trainees by telephone, collaborate with management to identify training needs, and prepare training materials such as modules, videos, and presentations, while tracking performance against the training plan.

Qualifications

• At least 1 year of BPO experience with at least 6 months in a support role (SME, coach, QC).
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to analyze problems and strategize for better solutions.

Responsibilities

• Train the trainees on how to contact individuals by telephone.
• Collaborate with management to identify company training needs.
• Prepare hard copy training materials such as module summaries, videos, and presentations.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

Skills

Leadership

Team building

Communication

Mentoring

Multitasking

Time management

Problem solving

Coaching

Job description

Job Description:

Job Description:

We are seeking a motivated Junior Program Trainer to join our dynamic team. The Junior Program Trainer will be responsible for assisting in the development and delivery of training programs to employees across various departments. This role offers an excellent opportunity for professional growth in training and development within our organization.

Role and Responsibilities:

• Train the trainees on how to contact individuals by telephone.
• Collaborate with management to identify company training needs.
• Prepare hard copy training materials such as module summaries, videos, and presentations.
• Develop monitoring systems to ensure that all employees are performing job responsibilities according to training.

Requirements

• At least 1 year of BPO experience with at least 6 months in some type of support role (SME, coach, QC)
• Able to multitask, prioritize, and manage time efficiently.
• Excellent leadership, team building, and management skills.
• Encouraging to team and staff; able to mentor and lead.
• Excellent verbal and written communication skills.
• Able to analyze problems and strategize for better solutions.

Benefits

• 25,000 Base Pay
• Low training throughput requirement - 25%
• 1,500 Monthly or 40,000 Annual Perfect Attendance Bonus
• Fixed Schedule and WEEKENDS ARE ALWAYS OFF
• Major US holidays off
• Up to Two(2) weeks Christmas and New Year Break

Requirements