Junior IT Support & Systems Deployment

Primer Group of Companies; Muntinlupa; On-site; PHP 240,000 - 300,000; Full time

Job summary

Primer Group of Companies is seeking a Junior Technical Support to ensure incidents and requests are addressed within service level agreements. The role supports the internal ICT department with system deployment and dependable day-to-day IT operations.

The candidate will diagnose issues, document resolutions, contribute to the IT knowledge base, and assist with asset management and vendor discussions as needed. A basic IT degree and solid communication skills are required.

Qualifications

• Bachelor degree in an IT-related field or similar.
• Basic written and oral communication skills.
• Basic knowledge and understanding of IT operations.
• Technical certifications are an advantage.
• Experience in technical troubleshooting is an advantage.

Responsibilities

• Conduct diagnostics upon receipt of assigned escalation tickets.
• Assess issues and identify appropriate solution options.
• Execute identified solutions and document work completion.
• Contribute to the creation of the IT technical knowledge base.
• Maintain familiarity with the knowledge base and support its consistent use and updating.
• Tag and check hardware and software assets for compliance with the asset management policy.
• Assist the internal ICT department with technology and systems deployment whenever required.
• Make initial contact with vendors and participate in discussions regarding technical issues and requests.
• Report initial issues for repair or damage identification.
• Ensure required daily and weekly reports are completed and updated.
• Raise initiatives and participate in activities focused on process and system improvement.

Skills

Communication skills

Troubleshooting

IT operations basics

Interpersonal skills

Education

Bachelor of Science in an IT-related field

Job description

Primer Group of Companies is seeking a Junior Technical Support to ensure incidents and requests are addressed within service level agreements. The role supports the internal ICT department with system deployment and dependable day-to-day IT operations.

The candidate will diagnose issues, document resolutions, contribute to the IT knowledge base, and assist with asset management and vendor discussions as needed. A basic IT degree and solid communication skills are required.