Junior Technical Support

Primer Group of Companies; Muntinlupa; On-site; PHP 240,000 - 300,000; Full time

Job summary

Primer Group of Companies is seeking a Junior Technical Support to ensure incidents and requests are addressed within service level agreements. The role supports the internal ICT department with system deployment and dependable day-to-day IT operations.

The candidate will diagnose issues, document resolutions, contribute to the IT knowledge base, and assist with asset management and vendor discussions as needed. A basic IT degree and solid communication skills are required.

Qualifications

• Bachelor degree in an IT-related field or similar.
• Basic written and oral communication skills.
• Basic knowledge and understanding of IT operations.
• Technical certifications are an advantage.
• Experience in technical troubleshooting is an advantage.

Responsibilities

• Conduct diagnostics upon receipt of assigned escalation tickets.
• Assess issues and identify appropriate solution options.
• Execute identified solutions and document work completion.
• Contribute to the creation of the IT technical knowledge base.
• Maintain familiarity with the knowledge base and support its consistent use and updating.
• Tag and check hardware and software assets for compliance with the asset management policy.
• Assist the internal ICT department with technology and systems deployment whenever required.
• Make initial contact with vendors and participate in discussions regarding technical issues and requests.
• Report initial issues for repair or damage identification.
• Ensure required daily and weekly reports are completed and updated.
• Raise initiatives and participate in activities focused on process and system improvement.

Skills

Communication skills

Troubleshooting

IT operations basics

Interpersonal skills

Education

Bachelor of Science in an IT-related field

Job description

About the role

The Junior Technical Support role ensures technical support incidents and requests, including asset maintenance, are properly attended to in line with service level agreements. The position supports the internal ICT department with the deployment of systems and technology and contributes to reliable day-to-day IT operations.

Key responsibilities

• 
  

  Conduct diagnostics upon receipt of assigned escalation tickets.

  
  


• 
  

  Assess issues and identify appropriate solution options.

  
  


• 
  

  Execute identified solutions and document work completion.

  
  


• 
  

  Contribute to the creation of the IT technical knowledge base.

  
  


• 
  

  Maintain familiarity with the knowledge base and support its consistent use and updating.

  
  


• 
  

  Tag and check hardware and software assets for compliance with the asset management policy.

  
  


• 
  

  Assist the internal ICT department with technology and systems deployment whenever required.

  
  


• 
  

  Make initial contact with vendors and participate in discussions regarding technical issues and requests.

  
  


• 
  

  Report initial issues for repair or damage identification.

  
  


• 
  

  Ensure required daily and weekly reports are completed and updated.

  
  


• 
  

  Raise initiatives and participate in activities focused on process and system improvement.

  
  

What we're looking for

• 
  

  Bachelor of Science degree in an IT-related course, with major units in hardware computer architecture and network foundation.

  
  


• 
  

  Experience in technical troubleshooting and resolution is an advantage.

  
  


• 
  

  Basic written and oral communication skills.

  
  


• 
  

  Basic knowledge and understanding of IT operations.

  
  


• 
  

  Basic interpersonal skills.

  
  


• 
  

  Technical certifications are an advantage.