Junior IT Support Specialist

ERL Technology Solutions Inc.; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Healthcare coverage

Generous paid time off

Professional development

Career advancement

Job summary

ERL Technology Solutions Inc. is seeking an IT Support Specialist for LISA Tech Philippines to provide technical assistance across hardware, software, and networks. You will support internal teams, clients, and partners, assist sales during demos, and maintain the tech stack for classroom solutions.

The role requires strong problem‑solving, customer service, and willingness to travel for onsite deployments. A IT-related degree and 1–3 years’ experience are preferred.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–3 years in technical IT support or related roles.
• Strong troubleshooting across hardware, software, networking, and OS.
• Experience with Windows environments and common business applications.
• Excellent communication and customer service skills.
• Willingness to travel for onsite support when required.

Responsibilities

• Provide technical support to internal teams, clients, and partners via email, chat, phone, remote access, and on-site.
• Respond to client concerns and service requests, including after-hours support when necessary.
• Troubleshoot, diagnose, and resolve hardware, software, network, and system issues.
• Maintain and support devices, servers, network infrastructure, and internal systems.
• Install, configure, upgrade, and maintain hardware and software for users.
• Ensure data protection and perform regular backups.
• Conduct routine preventive maintenance, system health checks, and audits.
• Document issues, resolutions, configurations, and support activities.
• Develop user guides and training materials for clients and internal teams.
• Provide technical sales support during client meetings, demos, and deployments.
• Conduct on-site and remote product demonstrations and assist in setup and testing.
• Contribute technical input for marketing materials and campaigns.
• Support product launches, webinars, and marketing events.

Skills

Troubleshooting

Communication skills

Windows OS support

Networking basics

On-site support

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Windows

Networking equipment

Remote support tools

Job description

About the role

LISA Tech Philippines is the smart classroom and educational technology brand of ERL Technology Solutions Inc. We equip K–12 schools and higher education institutions across the Philippines with the tools they need to modernize teaching and learning — from interactive display systems to full smart classroom deployments.

The IT Support Specialist is responsible for providing technical support to internal teams, clients, and partners. This role plays a critical part in ensuring the successful deployment, operation, and maintenance of LISA Tech solutions, including interactive displays, classroom technologies, audiovisual equipment, and supporting software systems.

You will serve as a key technical resource for customers, support the sales team during product demonstrations and deployments, and help maintain the company's internal technology infrastructure.

What you'll be doing

Technical Support

• Provide technical support to ERL customers through email, chat, phone, remote access, and on‑site assistance.
• Respond promptly to client concerns and service requests, including urgent after‑hours support when necessary based on the severity of the issue.
• Perform troubleshooting, diagnostics, and root‑cause analysis to identify and resolve hardware, software, network, and system‑related issues.
• Maintain and support company devices, servers, network infrastructure, and internal systems to ensure operational reliability.
• Install, configure, upgrade, and maintain hardware and software for internal and external users.
• Ensure data protection measures are implemented and perform regular backups to support business continuity.
• Conduct routine preventive maintenance, system health checks, and technical audits.
• Document technical issues, resolutions, configurations, and support activities for future reference.
• Develop user guides, training materials, and technical documentation to support clients and internal teams.

Customer Pre‑Sales Support

• Provide technical sales support to the Sales Team during client meetings, demonstrations, presentations, and deployments.
• Conduct onsite and remote product demonstrations of ERL solutions and explain features, benefits, and use cases to prospective clients.
• Ensure demonstration equipment and systems are properly configured, tested, and functioning before client presentations.
• Assist in the setup, configuration, and testing of interactive panels, visualizers, speakerphones, audiovisual equipment, classroom management solutions, and educational software.
• Participate in solution design discussions and recommend appropriate products based on client requirements.
• Support proof‑of‑concept activities, pilot deployments, and customer evaluations.
• Conduct end‑user and IT administrator training sessions when required.
• Assist in client deployment projects and coordinate with customers, partners, and internal teams to ensure successful implementation.

Marketing Technical Support

• Assist in maintaining and updating content on the company website and social media platforms.
• Provide technical input for marketing materials, product presentations, demonstrations, and promotional campaigns.
• Recommend improvements to technical presentation methods and demonstration processes.
• Continuously evaluate and improve ERL software, hardware, and solution demonstration environments to ensure a consistent client experience.
• Support product launches, technical showcases, webinars, and marketing events.

Other Expectations

• Remain reachable by phone, email, or company communication tools for urgent and critical issues requiring immediate attention.
• Assist with company events and provide technical support during activities and presentations.
• Perform other duties and responsibilities that may be assigned by management from time to time.

What we’re looking for

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• At least 1–3 years of experience in technical support, IT support, systems support, or related roles.
• Strong troubleshooting and problem‑solving skills across hardware, software, networking, and operating systems.
• Experience configuring and supporting Windows‑based environments and common business applications.
• Knowledge of network fundamentals, device configuration, and system maintenance.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to non‑technical users.
• Willingness to travel and perform onsite support and deployment activities when required.

What we offer

At ERL Technology Solutions Inc., we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits including healthcare coverage, generous paid time off, and opportunities for professional development and career advancement. We also pride ourselves on our collaborative and supportive company culture, where teamwork and innovation are highly valued.

We encourage you to apply for this position.