IT Support Specialist — Classroom Tech & Demos

ERL Technology Solutions Inc.; Metro Manila; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Healthcare coverage

Generous paid time off

Professional development

Career advancement

Job summary

ERL Technology Solutions Inc. is seeking an IT Support Specialist for LISA Tech Philippines to provide technical assistance across hardware, software, and networks. You will support internal teams, clients, and partners, assist sales during demos, and maintain the tech stack for classroom solutions.

The role requires strong problem‑solving, customer service, and willingness to travel for onsite deployments. A IT-related degree and 1–3 years’ experience are preferred.

Qualifications

• Bachelor’s degree in IT/CS or related field.
• 1–3 years in technical IT support or related roles.
• Strong troubleshooting across hardware, software, networking, and OS.
• Experience with Windows environments and common business applications.
• Excellent communication and customer service skills.
• Willingness to travel for onsite support when required.

Responsibilities

• Provide technical support to internal teams, clients, and partners via email, chat, phone, remote access, and on-site.
• Respond to client concerns and service requests, including after-hours support when necessary.
• Troubleshoot, diagnose, and resolve hardware, software, network, and system issues.
• Maintain and support devices, servers, network infrastructure, and internal systems.
• Install, configure, upgrade, and maintain hardware and software for users.
• Ensure data protection and perform regular backups.
• Conduct routine preventive maintenance, system health checks, and audits.
• Document issues, resolutions, configurations, and support activities.
• Develop user guides and training materials for clients and internal teams.
• Provide technical sales support during client meetings, demos, and deployments.
• Conduct on-site and remote product demonstrations and assist in setup and testing.
• Contribute technical input for marketing materials and campaigns.
• Support product launches, webinars, and marketing events.

Skills

Troubleshooting

Communication skills

Windows OS support

Networking basics

On-site support

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

Tools

Windows

Networking equipment

Remote support tools

Job description

ERL Technology Solutions Inc. is seeking an IT Support Specialist for LISA Tech Philippines to provide technical assistance across hardware, software, and networks. You will support internal teams, clients, and partners, assist sales during demos, and maintain the tech stack for classroom solutions.

The role requires strong problem‑solving, customer service, and willingness to travel for onsite deployments. A IT-related degree and 1–3 years’ experience are preferred.