Junior IT Support Analyst - Hybrid (Cebu/Davao)

Ethossupport; Davao City; Hybrid; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunity for career growth

Collaborative team environment

Job summary

A global BPO organization is seeking a Junior IT Support Analyst in the Philippines (Cebu or Davao). The successful candidate will provide technical support, troubleshoot issues, and assist in managing IT systems. This role is perfect for candidates eager to grow their skills and gain hands-on experience. Competitive salary and benefits package, with ample opportunities for career advancement in a supportive work environment.

Qualifications

• Some experience in IT support or technical support is acceptable.
• Basic understanding of networking concepts including protocols and firewalls.
• Awareness of IT security principles and common risks.

Responsibilities

• Provide first-level technical support for hardware and software issues.
• Troubleshoot and resolve common IT problems, escalating complex issues.
• Install and maintain computer systems, applications, and IT equipment.
• Log and track incidents in a ticketing system.
• Support basic systems administration tasks.

Skills

Basic working knowledge of Windows operating systems

Basic working knowledge of macOS operating systems

Strong troubleshooting and problem-solving skills

Willingness to learn new technologies

Good communication and interpersonal skills

Education

Associate’s degree or coursework in Computer Science

Tools

Azure Active Directory

Microsoft Office 365

Google Workspace

Remote desktop or remote support tools

Job description

A global BPO organization is seeking a Junior IT Support Analyst in the Philippines (Cebu or Davao). The successful candidate will provide technical support, troubleshoot issues, and assist in managing IT systems. This role is perfect for candidates eager to grow their skills and gain hands-on experience. Competitive salary and benefits package, with ample opportunities for career advancement in a supportive work environment.