Junior Cold Caller (American shift)

NAKIVO; Philippines; On-site; PHP 201,000 - 290,000; Full time

Job summary

NAKIVO, Inc. is seeking a Call Assistant to support event coordination and lead qualification efforts in the Philippines. You will conduct qualification calls and emails following webinars and trade shows, and schedule product demos with leads.

The role involves reminder calls for live and virtual events, calling marketing contacts to arrange demos, and reaching out to prospective resellers after campaigns. You will also assist colleagues by downloading event leads into CRM and qualifying them.

Qualifications

• English advanced level.
• Experience as a Call Assistant, Customer Support Manager.
• Knowledge of Spanish language is a big plus.

Responsibilities

• Qualification calls/emails after webinars and trade shows/conferences - schedule demos with leads
• Reminder calls to attend - for live/virtual events (1-2 days before the event - NAKIVO events, webinars)
• Calls to marketing contacts - schedule demos, invite to webinars/events
• Calls to prospective resellers after marketing campaigns and invite them to the demo/webinar/event
• Help and substitute a colleague - download event leads to CRM, qualify event leads

Skills

Lead qualification

Customer communication

Event coordination

CRM experience

Multitasking

Team support

Tools

CRM software

Email tools

Job description

• Experience in demo scheduling via calls - min 2 years
• Experience in communication with clients - good communication skills for making calls and sending emails - min 2 years
• Ability to follow-up with people before and after events like webinars and trade shows
• Experience with CRM tools is helpful
• Organized and responsible to manage multiple tasks, including reminder calls and demo scheduling
• Friendly attitude during calls, demo scheduling process and invitation process to webinars/events
• Professional and amiable attitude in communication both with prospective partners/ customers and colleagues
• Eagerness to grow and gain experience in event coordination, sales, and partner management
• Willingness to learn and assist with downloading and qualifying leads by using different tools

Desired Qualifications:

• English advanced level
• Experience as a Call Assistant, Customer Support Manager
• Knowledge of Spanish language is a big plus

Responsibilities:

• Qualification calls/emails after webinars and trade shows/conferences - schedule demos with leads
• Reminder calls to attend - for live/virtual events (1-2 days before the event - NAKIVO events, webinars)
• Calls to marketing contacts - schedule demos, invite to webinars/events
• Calls to prospective resellers after marketing campaigns and invite them to the demo/webinar/event
• Help and substitute a colleague - download event leads to CRM, qualify event leads