Junior Cold Caller (American shift)

NAKIVO, Inc.; Philippines; Remote; PHP 165,000 - 248,000; Full time

Job summary

NAKIVO, Inc. in the Philippines seeks a proactive Call Assistant to manage demo scheduling via calls and emails and to sustain strong client communications during the qualification process.

The role supports webinars and trade shows, conducts reminder calls, and assists partners by downloading leads to CRM, qualify event leads, and coordinate with marketing on demos and invitations, with a friendly, professional approach.

Qualifications

• 2+ years of experience in scheduling demos and communicating with clients.
• 2+ years of experience in calls and emails with clients.
• Ability to follow up before and after events like webinars and trade shows.
• Experience with CRM tools is helpful.
• Organized and responsible to manage multiple tasks, including reminder calls and demo scheduling.
• Friendly attitude during calls and webinar/event invitation process.
• Professional and amiable communication with partners/customers and colleagues.
• Eagerness to grow in event coordination, sales, and partner management.
• Willingness to learn and assist with downloading and qualifying leads using different tools.

Responsibilities

• Qualification calls/emails after webinars and trade shows to schedule demos with leads.
• Reminder calls to attend live/virtual events (1–2 days before events).
• Calls to marketing contacts to schedule demos and invite to events.
• Partner reactivation campaigns: calls, emails, and demo schedules.
• Calls to prospective resellers after campaigns and invite to demo/webinar/event.
• Help and substitute a colleague: download event leads to CRM and qualify them.
• Worked 6-8 hours per day (US shift).

Skills

Demo scheduling

Client communication

Follow-up skills

CRM tools

Multitasking

Call etiquette

Partnership communication

Event coordination

Lead qualification

Tools training

Tools

CRM tools

Job description

Required Qualifications:

• Experience in demo scheduling via calls - min 2 years
• Experience in communication with clients - good communication skills for making calls and sending emails - min 2 years
• Ability to follow-up with people before and after events like webinars and trade shows
• Experience with CRM tools is helpful
• Organized and responsible to manage multiple tasks, including reminder calls and demo scheduling
• Friendly attitude during calls, demo scheduling process and invitation process to webinars/events
• Professional and amiable attitude in communication both with prospective partners/ customers and colleagues
• Eagerness to grow and gain experience in event coordination, sales, and partner management
• Willingness to learn and assist with downloading and qualifying leads by using different tools

Desired Qualifications:

• English advanced level
• Experience as a Call Assistant, Customer Support Manager
• Knowledge of Spanish language is a big plus

Responsibilities:

• Qualification calls/emails after webinars and trade shows/conferences - schedule demos with leads
• Reminder calls to attend - for live/virtual events (1-2 days before the event - NAKIVO events, webinars)
• Calls to marketing contacts - schedule demos, invite to webinars/events
• Partner reactivation campaign - help to reactivate non-active partners (calls, emails, demo schedules)
• Calls to prospective resellers after marketing campaigns and invite them to the demo/webinar/event
• Help and substitute a colleague - download event leads to CRM, qualify event leads
• Worked 6-8 hours per day (US shift)