Patient Care Coordinator

RippedBoxStation; Philippines; On-site; PHP 223,200 - 334,800; Full time

Job summary

A healthcare outreach company in the Philippines is seeking a skilled outreach coordinator to conduct cold calls to patients and healthcare providers. You will handle appointment setting and follow-ups while maintaining accurate CRM notes. The ideal candidate has experience in medical outreach and strong verbal communication skills in English. This role offers an opportunity to contribute to patient care through effective outreach and scheduling.

Qualifications

• Proven experience in medical cold calling or healthcare outreach.
• Background in healthcare, medical VA, patient coordination, or medical sales is strongly preferred.
• Familiarity with CRM systems or call-tracking tools is a must.

Responsibilities

• Conduct outbound cold calls to patients and healthcare providers.
• Handle appointment setting and scheduling for patient consultations or demos.
• Perform patient follow-ups to confirm appointments and answer inquiries.

Skills

Medical cold calling experience

Patient coordination

CRM system familiarity

Strong English communication

Organizational skills

Job description

Responsibilities

• Conduct outbound cold calls to patients and healthcare providers.
• Handle appointment setting and scheduling for patient consultations or demos.
• Perform patient follow-ups to confirm appointments, answer basic inquiries, and ensure continuity of care.
• Conduct doctor and clinic outreach to introduce the company and establish initial relationships.
• Present product introductions clearly and professionally to patients and healthcare partners.
• Maintain accurate call notes, follow-ups, and outcomes in CRM or tracking tools.
• Meet daily and weekly call, booking, and follow-up targets.

Qualifications

• Proven experience in medical cold calling or healthcare outreach.
• Background in healthcare, medical VA, patient coordination, or medical sales is strongly preferred.
• Familiarity with CRM systems or call-tracking tools is a must.
• Comfortable handling high-volume outbound calls.
• Experience with appointment setting and follow-up workflows.
• Strong verbal English communication skills with a professional, patient-centered approach.
• Ability to explain healthcare or SaaS products clearly and confidently.
• Organized, detail-oriented, and able to manage call logs and schedules accurately.