Junior Change Management & Implementation Officer

Metrobank; Makati; On-site; PHP 335,000 - 469,000; Full time

Job summary

Metrobank in Makati is seeking a junior-level Change Management and Implementation Officer to drive the adoption of new processes and tools across branch banking. You will collaborate with multiple units to ensure changes align with regulatory policies and bank objectives.

Responsibilities include developing change plans, engaging stakeholders, communicating training, assessing risks, and supporting project execution. This role offers growth in a dynamic, community-focused banking environment.

Qualifications

• Strong understanding of branch processes and systems.
• Demonstrated experience in change management or project implementation.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with technology implementation and UAT.

Responsibilities

• Develop and execute change management plans with communication, training, and stakeholder engagement.
• Stakeholder engagement: Identify key stakeholders, build relationships, and manage expectations.
• Communication and training: deliver clear materials and training to help users embrace changes.
• Impact assessment and risk management: conduct assessments to identify risks and mitigation strategies.
• Project management: assist in planning, execution, and monitoring of implementation projects.
• Data analysis and process review: analyze data and review processes to find improvements.
• Continuous improvement: identify opportunities to enhance processes and technology for efficiency.
• UAT support: assist in User Acceptance Testing.

Skills

Change management

Stakeholder engagement

Communication

Analytical thinking

UAT familiarity

Job description

Metrobank in Makati is seeking a junior-level Change Management and Implementation Officer to drive the adoption of new processes and tools across branch banking. You will collaborate with multiple units to ensure changes align with regulatory policies and bank objectives.

Responsibilities include developing change plans, engaging stakeholders, communicating training, assessing risks, and supporting project execution. This role offers growth in a dynamic, community-focused banking environment.