Change Management and Implementation Officer

Metrobank; Hinoba-an; On-site; PHP 300,000 - 460,000; Full time

Job summary

Metrobank is seeking a Change Management and Implementation Officer to drive change initiatives across branch processes and partner with multiple business units to ensure compliant implementation. The role focuses on plan development, stakeholder engagement, training delivery, and UAT support within Branch Banking.

You will work on risk assessment, data analysis, and continuous improvement, contributing to digital transformation and enhanced customer experience in the bank’s branch network.

Qualifications

• Strong understanding of branch processes and systems.
• Demonstrated experience in change management or project implementation.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with technology implementation and UAT.

Responsibilities

• Develop and Execute Change Management Plans: Create comprehensive change management strategies, including communication plans, training programs, and stakeholder engagement activities, to support the successful implementation of changes.
• Stakeholder Engagement: Identify key stakeholders, build strong relationships, and proactively manage their expectations throughout the change process.
• Communication and Training: Develop and deliver clear and concise communication materials, training programs, and workshops to ensure users understand and embrace changes.
• Impact Assessment and Risk Management: Facilitate impact assessments to identify potential risks and develop mitigation strategies.
• Project Management: Assist in the planning, execution, and monitoring of implementation projects, ensuring adherence to defined timelines.
• Data Analysis & Process Review: Conduct data analysis and process reviews to identify areas for improvement and develop actionable strategies.
• Continuous Improvement: Identify opportunities for processand technology improvements that can enhance operational efficiency and user experience.
• UAT Support: Assist in conducting User Acceptance Testing (UAT)

Skills

Change management

Project implementation

Communication

Interpersonal skills

Analytical thinking

UAT familiarity

Job description

Change Management and Implementation Officer

Be #InGoodHands with Metrobank

Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

With Metrobank, a meaningful life is within your reach!

Position Title:Change Management and Implementation Officer

TheChange Management and Implementation Officerprovides key inputs for the implementation of new processes and tools impacting branch banking, drives partnership with other business units in managing changes, and assists in ensuring the conduct of transactions are consistent with the regulations and prescribed policies of the bank

Key Responsibilities:

• Develop and Execute Change Management Plans:Create comprehensive change management strategies, including communication plans, training programs, and stakeholder engagement activities, to support the successful implementation of changes.
• Stakeholder Engagement:Identify key stakeholders, build strong relationships, and proactively manage their expectations throughout the change process.
• Communication and Training:Develop and deliver clear and concise communication materials, training programs, and workshops to ensure users understand and embrace changes.
• Impact Assessment and Risk Management:Facilitate impact assessments to identify potential risks and develop mitigation strategies.
• Project Management:Assist in the planning, execution, and monitoring of implementation projects, ensuring adherence to defined timelines.
• Data Analysis & Process Review:Conduct data analysis and process reviews to identify areas for improvement and develop actionable strategies.
• Continuous Improvement:Identify opportunities for processand technology improvements that can enhance operational efficiency and user experience.
• UAT Support:Assist in conducting User Acceptance Testing (UAT)

Role Exposure:

• Strategic Impact:Youwill be a key driver in aligning changes with the bank's strategic objectives, gaining insight into how change initiatives contribute to overall business success.
• Stakeholder Interaction:You will work closely with diverse stakeholders, developing strong communication and relationship-building skills.
• Business Acumen:You will develop a deep understanding of the bank's operations, challenges, and opportunities, contributing to informed decision-making.
• Personal and Professional Growth:You will have the opportunity to develop their leadership and influencing skills, becoming a valuable change agent within the bank.
• Innovation and Technology:You will be involved in the implementation of innovative solutions and technologies, driving digital transformation and enhancing operational efficiency.

Qualifications:

• Strong understanding of branch processes and systems
• Demonstrated experience in change management or project implementation.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with technology implementation and UAT.

Other Details:

Rank:Junior Officer
Unit:Branch Banking Sector / Branch Operations Support Group / Change Management and Implementation Department