Banking Change Lead — Implementation & Transformation

Metrobank; Hinoba-an; On-site; PHP 300,000 - 460,000; Full time

Job summary

Metrobank is seeking a Change Management and Implementation Officer to drive change initiatives across branch processes and partner with multiple business units to ensure compliant implementation. The role focuses on plan development, stakeholder engagement, training delivery, and UAT support within Branch Banking.

You will work on risk assessment, data analysis, and continuous improvement, contributing to digital transformation and enhanced customer experience in the bank’s branch network.

Qualifications

• Strong understanding of branch processes and systems.
• Demonstrated experience in change management or project implementation.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Familiarity with technology implementation and UAT.

Responsibilities

• Develop and Execute Change Management Plans: Create comprehensive change management strategies, including communication plans, training programs, and stakeholder engagement activities, to support the successful implementation of changes.
• Stakeholder Engagement: Identify key stakeholders, build strong relationships, and proactively manage their expectations throughout the change process.
• Communication and Training: Develop and deliver clear and concise communication materials, training programs, and workshops to ensure users understand and embrace changes.
• Impact Assessment and Risk Management: Facilitate impact assessments to identify potential risks and develop mitigation strategies.
• Project Management: Assist in the planning, execution, and monitoring of implementation projects, ensuring adherence to defined timelines.
• Data Analysis & Process Review: Conduct data analysis and process reviews to identify areas for improvement and develop actionable strategies.
• Continuous Improvement: Identify opportunities for processand technology improvements that can enhance operational efficiency and user experience.
• UAT Support: Assist in conducting User Acceptance Testing (UAT)

Skills

Change management

Project implementation

Communication

Interpersonal skills

Analytical thinking

UAT familiarity

Job description

Metrobank is seeking a Change Management and Implementation Officer to drive change initiatives across branch processes and partner with multiple business units to ensure compliant implementation. The role focuses on plan development, stakeholder engagement, training delivery, and UAT support within Branch Banking.

You will work on risk assessment, data analysis, and continuous improvement, contributing to digital transformation and enhanced customer experience in the bank’s branch network.