Junior Call Center Agent

Gratitude Philippines.; Pasig; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Health insurance

Performance Bonus

Free Meals

Job summary

A prominent customer service provider in Pasig is seeking individuals to provide exceptional customer service. The role involves assisting customers with banking inquiries and resolving complaints. A Bachelor's degree is preferred, but no prior experience is required. Strong communication skills and a customer-oriented mindset are essential. This full-time position offers various perks, including health insurance and performance bonuses.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0-2 years of experience or no experience required.
• Strong communication skills, both verbal and written.

Responsibilities

• Handle inbound and outbound calls to provide exceptional customer service.
• Assist customers with inquiries related to banking operations and services.
• Document customer interactions accurately in the system.
• Resolve customer complaints with a focus on customer satisfaction.
• Collaborate with team members to enhance service delivery.

Skills

Strong communication skills

Ability to work in a fast-paced environment

Customer-oriented mindset

Knowledge of bank operations and services

Education

Bachelor’s degree in a relevant field

Job description

On-site - Pasig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Free Meals

Description

• Provide exceptional customer service by handling inbound and outbound calls.
• Assist customers with inquiries related to banking operations and services.
• Document customer interactions accurately in the system.
• Resolve customer complaints with a focus on customer satisfaction.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level:0–2 years of experience or no experience required.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Ability to work in a fast-paced environment.
• Qualities and Traits: Customer-oriented mindset with problem-solving abilities.
• Skills and Competencies: Knowledge of bank operations and services is a plus.

Bank Operations Bank Services Excellent Communication Good Communication Skills

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