Junior Call Center Agent

Gratitude Philippines.; Taguig; On-site; PHP 240,000 - 320,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Health Maintenance Organization (HMO)

HMO

Job summary

A financial services provider in Taguig is looking for a Customer Service Representative to manage customer inquiries and enhance service delivery. No experience is necessary, making this an excellent opportunity for recent graduates. Candidates should possess a bachelor's degree and strong communication skills. This full-time position offers on-site work with a customer-oriented environment. Join us to contribute positively towards customer satisfaction and operational excellence.

Qualifications

• Strong communication skills, both verbal and written.
• Ability to work in a fast-paced environment.
• Customer-oriented mindset with problem-solving abilities.
• Ability to work in a fast-paced environment.
• Customer-oriented mindset with problem-solving abilities.
• Knowledge of bank operations and services is a plus.

Responsibilities

• Provide exceptional customer service by handling inbound and outbound calls.
• Assist customers with inquiries related to banking operations and services.
• Document customer interactions accurately in the system.
• Resolve customer complaints with a focus on customer satisfaction.
• Collaborate with team members to enhance service delivery.

Skills

Strong communication skills

Ability to work in a fast-paced environment

Customer-oriented mindset

Problem-solving abilities

Education

Bachelor's degree in a relevant field

Job description

On-site - Taguig No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Description

• Provide exceptional customer service by handling inbound and outbound calls.
• Assist customers with inquiries related to banking operations and services.
• Document customer interactions accurately in the system.
• Resolve customer complaints with a focus on customer satisfaction.
• Collaborate with team members to enhance service delivery.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years of experience or no experience required.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Ability to work in a fast-paced environment.
• Qualities and Traits: Customer-oriented mindset with problem-solving abilities.
• Skills and Competencies: Knowledge of bank operations and services is a plus.

Working Location

3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines