Service Associate (Bank Teller)

RCBC; Bulacan; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC in the Philippines seeks a Customer Service Officer for the Business Center in Malolos Paseo Del Congreso. You will perform competent, timely, and error-free over-the-counter services and ensure compliance with BSP/AMLA regulations while supporting branch objectives.

The role emphasizes risk-aware, empathetic customer interactions, accuracy, and adherence to service standards with focus on process improvements to enhance client experience.

Qualifications

• Graduate of a 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity and make efficient decisions.
• Diligent with good time management and accuracy.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal bank policies.
• Recognize risk areas and mitigate risks by applying bank procedures.
• Support branch objectives through excellent customer service and service initiatives.

Skills

Customer service

Time management

Decision making

Attention to detail

Empathy

Communication skills

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Malolos Paseo Del Congreso

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Malolos Paseo Del Congreso

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.