Service Associate (Bank Teller)

RCBC; Tarlac City; On-site; PHP 167,000 - 279,000; Full time

Job summary

RCBC in Capas seeks a customer service professional to deliver competent, timely, and accurate over-the-counter services at the Business Center. You will ensure compliance with BSP/AMLA regulations and bank policies, while recognizing risks and mitigating them through consistent procedure adherence.

The role emphasizes excellent service delivery, supports branch objectives, and requires a willingness to be assigned in Capas, with fresh graduates welcome to apply.

Qualifications

• Graduate of any 4-year course and willing to be assigned in Capas.
• Fresh graduates are welcome to apply.
• Demonstrates ability to handle complexity with sound decision-making and strong time management.
• Shows empathy and ability to engage with people while maintaining accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services.
• Ensure compliance with internal policies, BSP/AMLA regulations and other rules.
• Recognize risk areas and mitigate risks by following bank procedures.
• Support branch objectives through excellent customer service and related initiatives.
• Willing to be assigned in Capas.

Skills

Customer service

Regulatory compliance

Risk awareness

Time management

Empathy

Attention to detail

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Capas

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Capas

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.