Jr IT Officer

CIIT College of Arts and Technology Inc.; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

CIIT College of Arts and Technology Inc. is seeking an entry-level IT Support Specialist to assist faculty and students with hardware, software, and network issues, while recording incidents in the ticketing system.

The role emphasizes learning, teamwork, and strict adherence to IT procedures, offering hands-on experience in a dynamic educational environment and opportunities for professional growth.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; internship/OJT experience may be considered.
• Fresh graduates welcome; 0–1 year IT support or helpdesk experience preferred.
• Working knowledge of computer hardware and Windows OS; proficient in Microsoft Office.
• Basic understanding of networking concepts: IP addressing, DNS, connectivity issues.
• Ability to troubleshoot login/access, hardware, software, printer, and network issues.
• Familiarity with IT ticketing systems such as Freshservice or Zendesk is an advantage.
• Good communication and customer service skills; follow IT procedures and document incidents and resolutions.

Responsibilities

• Provide Level 1 technical support for hardware, software, network, connectivity, login, and printer issues.
• Receive, troubleshoot, document, and resolve user concerns via ticketing system, email, or phone.
• Set up workstations, user accounts, and basic system configurations for end users.
• Escalate complex issues to higher-level support teams.
• Maintain complete ticket records with incidents, troubleshooting, and resolutions.
• Assist with IT asset inventory, tagging, monitoring, and updating equipment records.
• Perform routine IT maintenance and system checks to maintain operational efficiency.

Skills

IT troubleshooting

Customer service

Communication skills

Teamwork

Education

Bachelor’s degree in Information Technology/Computer Science

Tools

Freshservice

Zendesk

Job description

Job Description

Want to help make a difference?

CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field; relevant internship/OJT experience may be considered.
  
• Fresh graduates are welcome; preferably with 0–1 year of experience in IT support, helpdesk, or technical support.
• Working knowledge of computer hardware, Windows operating systems, and Microsoft Office applications.
• Basic understanding of networking concepts, including IP addressing, DNS, and internet/connectivity troubleshooting.
• Able to perform basic troubleshooting for login/access, hardware, software, printer, and network issues.
• Familiarity with IT ticketing systems such as Freshservice or Zendesk is an advantage.
• Good communication and customer service skills, with the ability to follow IT procedures and properly document incidents and resolutions.

Responsibilities

• Provide Level 1 technical support for hardware, software, network, connectivity, login, and printer-related concerns.
  
• Receive, troubleshoot, document, and resolve user concerns through the ticketing system, email, or phone.
• Set up workstations, user accounts, and basic system configurations for end users.
• Escalate complex or unresolved technical issues to the appropriate higher-level support team.
• Maintain complete and accurate ticket records, including incidents, requests, troubleshooting performed, and resolutions.
• Assist with IT asset inventory, including tagging, monitoring, and updating equipment records.
• Perform routine IT maintenance and system checks to help maintain operational efficiency.