IT Technical Support

PHINMA Saint Jude College; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

An educational institution in Manila is seeking an IT Support role. Responsibilities include accepting service requests, providing user support, troubleshooting hardware/software issues, and coordinating compliance data collection. A Bachelor's degree in IT or a related field is required, and fresh graduates are encouraged to apply. This position offers an opportunity to work within a supportive school community.

Qualifications

• No prior experience required; fresh graduates are welcome.

Responsibilities

• Accept incident tickets and service requests.
• Maintain assignment of service requests in the Help Desk Ticketing System.
• Provide end-user hardware and/or software support.
• Assess malfunctions of hardware and software applications.
• Coordinate data collection for compliance reporting.
• Set up new computers.
• Prepare IT documentation and reports.

Education

Bachelor's Degree in IT or any related Program/Course

Job description

Responsibilities

• Accept incident tickets and service requests tickets.
• Ensure that ALL incidents and service requests are encoded and classified correctly and followed up into the Help Desk ticketing system.
• Maintain assigned service requests in the Help Desk Ticketing System by ensuring that all steps taken to resolve an incident or actions needed to fulfill a service request are documented in detail every step of the way until ticket closure.
• Provide end-user hardware and/or software support and training when required to all University constituents as directed; troubleshoot as needed.
• Assess malfunctions of hardware and/or software applications for the purpose of determining appropriate actions to maintain computer, printing, network, and School Management System operations.
• Coordinate the collection and processing of data for the information systems for the purpose of ensuring compliance with Philippines government and reporting requirements to the PHINMA Corp audit team and PHINMA Corp Chief IT Security and Compliance Officer.
• Report and receive technical requests, including supporting “field” and “walk-in” service requests. Ensure that all service requests are valid, approved by the appropriate school managers, and that all details are encoded into the Helpdesk ticketing system.
• Design and complete requested reports for the IT Management team as requested.
• Set up new computers including installation of operating system and appropriate software.
• Instruct University constituents for the purpose of ensuring proper and efficient usage of system and notifying users of system changes in a timely manner.
• Provide systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional specifications.
• Document, analyze, and test information system applications, based on and related to user or system design specifications.
• Perform maintenance operations daily, weekly, and monthly on select servers, SQL databases, and information systems for the purpose of ensuring efficient program operations.
• IT Documentation: Prepare written materials for the purpose of documenting activities, providing written reference, and/or conveying information.
• Prepare and distribute reports, including but not limited to weekly and monthly status reports to the COO, VPs, PHINMA Education IT Management Team, CIO.
• Attend seminars, conferences, in-service training, and staff meetings as required.
• Participate actively in the school optional and required activities to ensure ITSD remains fully integrated into the school community.
• Act as IT Support Team Lead when requested.
• Perform other related duties, as assigned.

Qualifications

• With Bachelor's Degree in IT or any related Program/Course
• Fresh Graduates are welcome