Jr. IT Officer

CIIT College of Arts & Technology; Philippines; On-site; PHP 201,000 - 268,000; Full time

Job summary

CIIT College of Arts & Technology invites fresh graduates to join our IT Support team, providing Level 1 helpdesk services to ensure smooth operations across campus and administration.

You will set up workstations, assist users, document incidents in the ticketing system, and escalate complex issues as needed, contributing to reliable technology support for students and staff.

Qualifications

• Bachelor's degree in IT/CS; internship experience may be considered.
• Fresh graduates welcome; 0-1 year IT support/ helpdesk experience preferred.
• Basic hardware, Windows OS, and MS Office knowledge.
• Basic networking concepts (IP addressing, DNS) and connectivity troubleshooting.
• Able to troubleshoot login/access, hardware, software, printer, and network issues.
• Familiarity with IT ticketing systems (Freshservice, Zendesk) is a plus.
• Good communication and customer service skills; able to document incidents and resolutions.

Responsibilities

• Provide Level 1 technical support for hardware, software, network, connectivity, login, and printer-related concerns.
• Receive, troubleshoot, document, and resolve user concerns through the ticketing system, email, or phone.
• Set up workstations, user accounts, and basic system configurations for end users.
• Escalate complex or unresolved technical issues to the appropriate higher-level support team.
• Maintain complete and accurate ticket records, including incidents, requests, troubleshooting performed, and resolutions.
• Assist with IT asset inventory, including tagging, monitoring, and updating equipment records.
• Perform routine IT maintenance and system checks to help maintain operational efficiency.

Skills

Hardware knowledge

Windows OS

Microsoft Office

Networking basics

IT ticketing systems

Troubleshooting

Communication skills

Education

Bachelor's degree in Information Technology

Tools

Freshservice

Zendesk

Job description

Want to help make a difference? CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field; relevant internship/OJT experience may be considered.


• Fresh graduates are welcome; preferably with 0-1 year of experience in IT support, helpdesk, or technical support.


• Working knowledge of computer hardware, Windows operating systems, and Microsoft Office applications.


• Basic understanding of networking concepts, including IP addressing, DNS, and internet/connectivity troubleshooting.


• Able to perform basic troubleshooting for login/access, hardware, software, printer, and network issues.


• Familiarity with IT ticketing systems such as Freshservice or Zendesk is an advantage.


• Good communication and customer service skills, with the ability to follow IT procedures and properly document incidents and resolutions.

Responsibilities:

• Provide Level 1 technical support for hardware, software, network, connectivity, login, and printer-related concerns.


• Receive, troubleshoot, document, and resolve user concerns through the ticketing system, email, or phone.


• Set up workstations, user accounts, and basic system configurations for end users.


• Escalate complex or unresolved technical issues to the appropriate higher-level support team.


• Maintain complete and accurate ticket records, including incidents, requests, troubleshooting performed, and resolutions.


• Assist with IT asset inventory, including tagging, monitoring, and updating equipment records.


• Perform routine IT maintenance and system checks to help maintain operational efficiency.