Customer Service Representative (CSR Urgent Hiring)

Neksjob Philippines; Pasig; On-site; PHP 180,000 - 240,000; Full time

Benefits offered by this job

Equity incentive plan

Commission

Performance bonus

Incentives

Job summary

Neksjob Philippines is hiring a Customer Service Representative to handle inbound support via phone, email, and chat, based on-site in Pasig. The role emphasizes clear product information, troubleshooting, and high customer satisfaction, with no prior experience required and basic computer literacy expected.

The position focuses on resolving issues at the first point of contact, maintaining accurate records, and delivering courteous service.

Qualifications

• 6 months call center experience.
• Superb verbal communication skills and active listening.
• Basic computer literacy and ability to use common tools.

Responsibilities

• Handle inbound calls about accounts, product information, and order updates.
• Explain company policies, service offerings, and account options clearly to clients.
• Analyze and troubleshoot customer issues in a calm, professional manner.
• Resolve concerns promptly, aiming to fix issues on the initial contact.
• Maintain clean and accurate records of all customer interactions and account changes.

Skills

Verbal communication

Active listening

Basic computer literacy

Call center experience

Job description

Customer Service Representative (CSR Urgent Hiring)

On-site - Pasig No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Performance Bonus, Incentives

Professional Development

Job Training, Professional Development

We are hiring a Customer Care Representative to manage inbound support via phone, email, and chat. This role focuses on clarifying product information, troubleshooting issues, and maintaining high customer satisfaction. Qualified applicants need superb verbal communication skills, active listening habits, and basic computer literacy.

Main Responsibilities

Handle inbound phone calls regarding account details, product information, and order updates.

Explain company policies, service offerings, and account options clearly to clients.

Analyze and troubleshoot customer issues in a calm, professional manner.

Resolve concerns promptly, aiming to fix issues on the initial contact.

Maintain clean and accurate records of all customer interactions and account changes.

Qualifications

At least 6 months call center experience