Customer Service Representative in Pasig

Hammerjack Pty Ltd; Philippines; On-site; PHP 218,000 - 295,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Customer Service Representative (CSR) to support a US logistics account. The role is onsite at Ortigas Center, Pasig City, with a night shift (9:00 PM – 6:00 AM PST) and an ASAP start. You will handle voice calls primarily, with email and chat support as needed.

Required: Bachelor's degree, 6 months of customer service, excellent English, and the ability to work independently. Training is provided; salary is PHP 23,000 per month.

Qualifications

• Bachelor's/College Degree in any field.
• At least 6 mos of customer service experience.
• Strong verbal and written English communication skills.
• Experience handling voice-based customer interactions.
• Ability to work independently and accomplish objectives with minimal supervision.
• Willing to work night shifts, holidays, and onsite.

Responsibilities

• Handle inbound customer calls promptly and professionally.
• Assist customers with shipment tracking and delivery concerns.
• Process order amendments and customer requests.
• Coordinate logistics exceptions and file appropriate tickets.
• Handle routine customer and business inquiries.
• Provide email and chat support when required.
• Assist with POD concerns, including verification of delivery receipts.
• Meet productivity, quality, and volume targets.
• Maintain accurate documentation of customer interactions and concerns.

Skills

English proficiency

Voice support

MS Office

Independent worker

Night shift

Education

Bachelor's degree

Tools

CRM systems

Ticketing systems

Job description

Position Title: Customer Service Representative (CSR)

Employment Type: Full-Time

Headcount Requirement: 100 CSRs

Work Setup: Onsite

Office Location: Ortigas Center, Pasig City

Schedule: 9:00 PM – 6:00 AM PST; must be amenable to night shift schedules, rest days, and working holidays

Target Start Date: ASAP

Salary Package: PHP 23,000/month

Age Requirement: 22 to 55 years old

Minimum Qualifications

• Bachelor's/College Degree in any field
• At least 6 mos of customer service experience
• Strong verbal and written English communication skills
• Experience handling voice-based customer interactions
• Ability to work independently and accomplish objectives with minimal supervision
• Positive attitude, patience, willingness to learn, and initiative
• Good judgment, customer-focused mindset, and goal-oriented approach
• Basic proficiency in Microsoft Office applications
• Willing to work night shifts, holidays, and onsite

Role Overview

The Customer Service Representative will provide customer support for a US logistics account, primarily through voice calls, with email and chat support as needed.

Key Responsibilities

• Handle inbound customer calls promptly and professionally.
• Assist customers with shipment tracking and delivery concerns.
• Process order amendments and customer requests.
• Coordinate logistics exceptions and file appropriate tickets.
• Handle routine customer and business inquiries.
• Provide email and chat support when required.
• Assist with Proof of Delivery (POD) concerns, including verification of delivery receipts and resolution of delivery proof disputes.
• Meet established productivity, quality, and volume targets.
• Maintain accurate documentation of customer interactions and concerns.

Preferred Skills And Experience

• Previous BPO/customer service experience, particularly in a voice account, is preferred.
• Logistics or transportation industry experience is an advantage but not required.
• Familiarity with last-mile delivery is a plus.
• Excellent English communication skills with a professional, empathetic, and customer-focused approach.
• Basic computer proficiency and ability to navigate CRM, ticketing, and client-provided systems.

Training Details

• Training Duration: Approximately 3–5 days
• Training Schedule: 8:00 AM – 5:00 PM
• Schedule may be subject to change depending on operational requirements.

Code- DRMI-00398