Customer Service Representative

Quess (Philippines) Corp; Metro Manila; On-site; PHP 223,000 - 335,000; Full time

Job summary

Quess (Philippines) Corp in Pasay City is seeking a Customer Service Representative to join the MOA site. You will handle inquiries, provide information on products and accounts, and resolve issues with strong customer-service skills.

The role requires at least 6 months of BPO experience, SHS graduation, and excellent verbal/written communication. Onsite work at MOA, Pasay City with a September 21 start date."

Qualifications

• Must be at least a Senior High School (SHS) graduate.
• At least 6 months of BPO experience is required.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Willing to work onsite in MOA, Pasay City.
• Must be available to start on September 21.

Responsibilities

• Handle customer inquiries, requests, and concerns through appropriate communication channels.
• Provide accurate and timely information regarding products, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining a high level of professionalism.
• Document customer interactions and ensure accurate updating of account information.
• Escalate complex concerns to the appropriate department or supervisor when necessary.
• Meet established performance, quality, and customer satisfaction standards.
• Maintain professional and courteous communication with customers at all times.

Skills

Verbal & written communication

Customer service

Problem-solving

Teamwork

Education

Senior High School graduate

Job description

About the role

We are looking for a highly motivated and customer-focused Customer Service Representative to join our team in MOA, Pasay City. The successful candidate will be responsible for providing excellent customer service, addressing customer inquiries and concerns, and ensuring a positive customer experience.

Key responsibilities

• Handle customer inquiries, requests, and concerns through appropriate communication channels.
• Provide accurate and timely information regarding products, services, and account-related concerns.
• Resolve customer issues efficiently while maintaining a high level of professionalism.
• Document customer interactions and ensure accurate updating of account information.
• Escalate complex concerns to the appropriate department or supervisor when necessary.
• Meet established performance, quality, and customer satisfaction standards.
• Maintain professional and courteous communication with customers at all times.

About you

• Must be at least a Senior High School (SHS) graduate.
• At least 6 months of BPO experience is required.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving skills.
• Ability to work effectively in a fast-paced environment.
• Willing to work onsite in MOA, Pasay City.
• Must be available to start on September 21.