Jobley Group Manager Career Support

Talentio; Taguig; On-site; PHP 1,563,000 - 2,188,000; Full time

Job summary

Medley, Inc is seeking a Career Support Group Manager for our Philippines delivery site. You will lead a team to deliver on targets for job seekers and employers, using metrics to drive placements and improve processes.

This role blends people leadership with operational excellence in a growing US-facing recruitment operation. You will build a supportive workplace, manage 5–15 staff, help refine resumes, coordinate interviews, and capture Voice of Job Seeker feedback to reduce friction in the US

Qualifications

• 5+ years in call center or customer care operation.
• 2+ years as a manager in a call center or customer care operation.
• Experience managing a team of 5–15 employees (manager of managers scope potential).
• Demonstrated experience driving customer and employee satisfaction.
• Proficiency in using Excel or Google Sheets.

Responsibilities

• Foster an environment using metrics to manage the business and deliver results for job seekers and employers.
• Manage processes to provide insights for Job Seekers and employers.
• Manage processes to close candidates and confirm employment.
• Lead by example and promote an inclusive work environment.
• Oversee a team of 5–15 employees; may include manager of managers scope.
• Promote a culture of continuous improvement to drive efficiencies.
• Build Voice of Job Seeker program to reduce friction in the US market.
• Attract talent by creating a differentiated work environment.

Skills

Call center experience

Team leadership

Customer satisfaction

Data interpretation

Excel / Sheets

Education

College Degree

Tools

Excel

Google Sheets

Job description

Medley is seeking Career Support Group Manager for our newest delivery location in the Philippines. If you have a passion for helping others find exciting new opportunities, like to build and scale an operation, this is the right fit for you. While the Philippines launch will start with support of our US operations, over time it will scale to multiple geographies.

About Medley, Inc.

Medley, Inc is a leading provider of recruiting services for Healthcare and Social Assistance workers and employers. The market leader in Japan, Medley has expanded operations into the United States with the launch of Jobley. Medley will bring the same level of innovation and operational excellence to the US recruiting space as they have successfully done in Japan. Listed on the Tokyo stock Exchange, Medley takes an innovative approach to help bring together candidates and employers to fill positions. If you like to build and help others find the right opportunities, this may be the right team for you.

Your Role

As the Group Manager for Career Support, you will build and be on point to deliver on targets and initiatives for Job Seekers. Your attention to detail will provide insights as to potential defects or risks not visible through standard metrics. As a leader you will create conditions of success and build a workplace which is obsessed with helping those seeking employment to find the right opportunity for them as well as the hiring employers. In this role, you will advocate and assist job seekers through a team of professionals by helping locate opportunities, refine/improve resumes, facilitate logistics for interviews.

• Foster an environment which uses metrics to manage the business and deliver results for our job seekers and employers. This includes successful placements, length of recruitment and contact reason codes.
• Manage processes which help provide insight for both Job Seekers and employers.
• Manage processes which help close candidates and confirm employment.
• Lead by example and action an inclusive work environment.
• Manage a team of 5 – 15 employees, which may include Manager of Manager scope.
• Promote a culture of continuous improvement to deliver operational efficiencies.
• Specifically, you will be a key component to build the Voice of Job Seeker program as to their friction, stalled progress, and impediments to placement within the US marketplace. Over time, this program will make the Job Seeker program frictionless for those seeking new opportunities.
• Build a differentiated work environment that attracts talent for those passionate about driving customer and Job Seeker satisfaction.
• Advocate for your teammates through feedback and celebrating their achievements.

Qualifications

• 5+ years working in a call center and/or customer care operation.
• 2+ years as a manager in a call center and/or customer care operation.
• Demonstrated experience managing a team of 5 – 15 employees which may include manager of managers scope.
• Demonstrated experience of driving customer and employee satisfaction.
• Proficiency in using Excel or Google Sheets.

Preferred Qualifications

• 2+ years in Sales.
• 1+ years of experience in management of managers.
• 1+ years working in Japan.
• College Degree.
• Experience working in a healthcare and/or recruiting industry.
• Experience with COPC, Six Sigma or LEAN.

Salary

Total Comp: $25K-35K with 10% Variable

Location

18h floor, Two/Neo Building, 28th street cor. 3rd Avenue, Bonifacio Global City, Taguig City, Philippines

Working hours

PHT 0am~9am (Including an hour rest)

• No operations on US Saturdays and Sundays.
• Planning positions are the same as above, but negotiable.

Company Information

Date of establishment 2009年6月5日 CEO 代表取締役社長 瀧口浩平 Business details

「医療ヘルスケアの未来をつくる」をミッションに掲げ、テクノロジーを駆使した多様な事業を展開しています。詳細は、 会社説明資料、 通期決算説明資料 をご確認ください。

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