Java Application Support - SQL (Hybrid, EST shift)

Cardinal Health International Philippines Inc.; Philippines; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Cardinal Health International Philippines Inc. is seeking a 3-4 year experienced Application Developer & Maintenance professional to provide end-user support, incident resolution, and continuous improvement of applications.

You will work in a cross-functional IT team, ensuring reliable operations and timely reporting of performance metrics. The role involves diagnosing issues, implementing fixes, and collaborating with other teams to maintain high service quality according to ITSM practices.

Qualifications

• 3-4 years of relevant experience, required.
• BA, BS or equivalent in related field.
• Hands on application support experience using Java and SQL.

Responsibilities

• Provide application support through the Incident Management System and resolve issues.
• Prepare and maintain operational reports and metrics.
• Monitor application health and proactively identify potential issues.
• Perform root cause analysis and troubleshooting of incidents.
• Develop, test, and deploy fixes following standards and change control.

Skills

Java

SQL

ITSM

Analytical thinking

Communication

Education

Bachelor's degree in related field

Tools

ServiceNow

JIRA

Jenkins

Git

Postman

Splunk

GCP

PCF

Job description

Hybrid: Once a week RTO
Shift: EST hours (8PM - 5AM MNL)

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Qualifications

• 3-4 years of relevant experience, required
• BA, BS or equivalent experience in related field
• Hands on application support experience using Java and SQL

Job Requirements

• Required Expertise
  • Application Development and Maintenance using Java.
  • Application support, troubleshooting, and incident resolution.
  • Understanding of IT Service Management (ITSM) processes.
  • Strong analytical, problem-solving, and communication skills.
• Technical Knowledge
  • Primary: Java, SQL, Web Services (REST/SOAP APIs), Angular, Spring MVC
  • Secondary: ServiceNow, JIRA, Jenkins, Tortoise SVN, Git, Postman, GCP, PCF, Splunk
  • Nice to Have: Full Stack Development knowledge
• Preferred Exposure
  • SDLC, Agile methodologies, and application support processes.
• Years of Experience: 3-4 years

Key Accountabilities

• Provide application support through the Incident Management System, ensuring timely investigation, resolution, and closure of reported issues.
• Prepare and maintain operational reports, including daily, monthly, and quarterly performance and support metrics.
• Monitor application health and proactively identify potential issues that may impact business operations.
• Perform root cause analysis and troubleshooting reported incidents.
• Implement simple code fixes, bug resolutions, and minor application enhancements.
• Develop, test, and deploy solutions following established development standards and change management processes.
• Support application maintenance activities and ensure the quality of delivered fixes.
• Proactively work on IT solutions with cross-functional teams.