Java Support Engineer

Apexon; Mexico; On-site; MXN 335,000 - 580,000; Full time

Job summary

Apexon seeks a Production Support Engineer to work with development teams to analyze and resolve application issues across production environments. You will identify defects, analyze trends, and communicate with users and stakeholders to drive reliable fixes.

You will improve stability by monitoring patterns, automate failures where possible, and participate in change management to minimize risk. A collaborative mindset and strong problem-solving skills are essential; experience with

Qualifications

• Bachelor’s degree and software development experience.
• Strong knowledge of data structures and algorithms.
• Ability to analyze root cause and resolve issues in development or production environments.
• Excellent communication with App Dev teams and stakeholders.
• Proficiency in Java.
• Experience with SQL.
• Experience on Linux/Unix.

Responsibilities

• Analyse and resolve application issues with the team.
• Identify defects and trends via debugging or log analysis.
• Manage incidents and communicate with users, application owners, and senior stakeholders.
• Improve stability and performance by observing patterns and advising permanent fixes.
• Automate failures using tools and notify discrepancies in production health.
• Identify processes that can be automated and collaborate with Engineering.
• Challenge current application setup and suggest improvements for stability.
• Participate in Change management to manage production risk.
• Build and improve run books to minimize operational errors.
• Develop reports with trending statistics to monitor health and service performance.
• Learn and troubleshoot proprietary technologies not widely available pre-hire.

Skills

Data Structures

Problem solving

Communication

Java

SQL

Linux/Unix

Education

Bachelor’s degree in Computer Science or related field

Job description

• Work actively with team members to analyze and resolve application issues
• Identify defects, discrepancies, and trends by ways of code debugging or log analysis
• Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
• Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
• Adopt various tools developed by Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health-restoration, with a focus on continuous measurement of risk and cost.
• Identify alerts / processes that can be automated and then work with Engineering team in automating them
• Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
• Actively participate in Change management process with view to manage risk in production environment
• Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
• Develop reports that provide trending statistics to track and manage application health and support service performance
• Willing to learn and troubleshoot/support proprietary technologies not available through market place. No knowledge of proprietary technologies is required pre-hire

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

Bachelor’s degree and software development experience

MUST HAVE SKILLS:

• Computer Science concept of Data Structures in practical use cases
• Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
• Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior stakeholders
• One of the following Structured or Object Oriented programming languages: Java
• Experience on SQL
• Experience on Linux and Unix.

OPTIONAL SKILLS OR QUALIFICATION

• Experience in the Financial Service Industry