Japanese-Speaking Guest Services Rep – Luxury Hotel & Casino

J-K Network Services group.; Pasay; On-site; PHP 391,000 - 446,000; Full time

Benefits offered by this job

Healthcare & Coverage

Life Insurance

13th month pay

Free daily buffet meal

Complimentary staff uniforms and free

Parking

Property discounts

Retirement plan

Annual merit increase

Job summary

J-K Network Services group in the Philippines is hiring a Japanese Hotel and Casino Representative (speaking only) for onsite work in Pasay or Parañaque. The role requires Filipino applicants who can speak Japanese; no JLPT certificate required. The salary is Php 35,000 to Php 40,000 with incentives and service charges. The job includes guest support, guiding Japanese guests, hotel and casino inquiries, and promoting hotel amenities.

Qualifications

• This position is open to Filipinos who speak Japanese.
• No JLPT certificate required.
• Open to Filipinos up to N3 level (no JLPT).
• No read/write required in Japanese.
• Good communication skills are a must.
• Preferably with experience in tourism or hospitality.

Responsibilities

• Provide polite and comfortable assistance to guests.
• Assist Japanese-speaking clients and guests upon arrival.
• Address guest concerns about hotels, casino, and inquiries.
• Provide water, drinks, and snacks when needed.
• Assist Japanese guests with game-related inquiries.
• Help guests with transportation and hotel bookings.
• Greet guests at the venue entrance and extend warmth.
• Encourage guests to enjoy hotel amenities and events.
• Assist guests with accommodations and special requests.
• Handle dietary preferences as needed.

Skills

Japanese language ability

English communication

Customer service

Polite demeanor

Education

Undergraduate applicant

Job description

J-K Network Services group in the Philippines is hiring a Japanese Hotel and Casino Representative (speaking only) for onsite work in Pasay or Parañaque. The role requires Filipino applicants who can speak Japanese; no JLPT certificate required. The salary is Php 35,000 to Php 40,000 with incentives and service charges. The job includes guest support, guiding Japanese guests, hotel and casino inquiries, and promoting hotel amenities.