Japanese-Speaking Customer Issue Resolution Analyst

3M; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

3M in the Philippines is seeking an entry-level specialist to support credit and collections, billing, and customer inquiries. You will collaborate with internal teams and customers to resolve issues and ensure timely invoicing, dunning, and cash collection.

This role emphasizes basic analytical skills, attention to detail, and the ability to work with SAP, Salesforce, and CRM tools. It offers exposure across accounts and partners with the Japan team weekly, with potential shift considerations.

Qualifications

• Basic knowledge of customer service/finance disciplines.
• Learns products and processes with guidance.
• Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word.

Responsibilities

• Performs billing, dunning, and collection tasks using Salesforce case and SAP.
• Handles customer phone inquiries and email correspondence.
• Communicates proactively with internal teams and customers on issues.
• Builds relationships with assigned customers and meets KPIs and SLAs.
• Creates simple reports or analytics and participates in Lean projects.
• Follow-ups on delays and coordinates tasks to meet SLAs.

Skills

SAP

Salesforce

CRM tools

MS Office

Attention to detail

Communication skills

Education

Bachelor's degree

Job description

3M in the Philippines is seeking an entry-level specialist to support credit and collections, billing, and customer inquiries. You will collaborate with internal teams and customers to resolve issues and ensure timely invoicing, dunning, and cash collection.

This role emphasizes basic analytical skills, attention to detail, and the ability to work with SAP, Salesforce, and CRM tools. It offers exposure across accounts and partners with the Japan team weekly, with potential shift considerations.