Global Japanese Bilingual Customer Issue Resolution Lead

3M GLOBAL SERVICE CENTER PHILIPPINES; Taguig; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

3M Global Service Center Philippines in Taguig is seeking a Customer Issue Relation specialist who speaks Japanese to support global B2B customers and partners. You will help navigate payments, billing, refunds, and issue resolution, delivering timely, accurate responses and a positive customer experience.

You will supervise CIR teams, conduct 1:1s, prioritize workloads, coach staff, and drive process improvements.

Qualifications

• Bachelor's degree required.
• Strong analytical, communication, and presentation skills with ability to multi-task under time constraints.
• Ability to engage, influence, coach, develop others, and lead cross-functional teams.

Responsibilities

• Supervise End-to-End CIR teams, including one-to-one meetings, workload prioritization, and feedback.
• Develop team through career growth and continued learning.
• Lead customer meetings to reconcile issues and ensure timely payments.
• Analyze team data for actionable directives and adapt techniques to solve complex problems.
• Set priorities, assign tasks, and lead change initiatives.

Skills

Analytical skills

Communication skills

Presentation skills

Cross-functional leadership

Education

Bachelor's degree

Job description

3M Global Service Center Philippines in Taguig is seeking a Customer Issue Relation specialist who speaks Japanese to support global B2B customers and partners. You will help navigate payments, billing, refunds, and issue resolution, delivering timely, accurate responses and a positive customer experience.

You will supervise CIR teams, conduct 1:1s, prioritize workloads, coach staff, and drive process improvements.