Korean-Speaking CIR & Credit Analyst

3M; Taguig; On-site; PHP 420,000 - 720,000; Full time

Job summary

3M Global Service Center, Philippines seeks a Customer Issue Resolution Analyst to manage CIR, credit and collections, and complaints across cross-functional teams. The role emphasizes data-driven analysis, timely resolutions, and strong stakeholder communication to improve customer experience.

Ideal candidates bring experience in CIR, billing or collections, fluent English and Korean, and proficiency with Salesforce and Excel.

Qualifications

• Bachelor degree required.
• At least 2 years in CIR/Billing/Credit & Collections.
• Proficiency in English and Korean.
• Experience with Excel and Microsoft Office.
• Salesforce experience.

Responsibilities

• Log and manage customer complaints through designated channels.
• Analyze complaint details to determine root cause and actions.
• Coordinate with quality, operations and customer service to investigate.
• Communicate resolutions and updates to customers professionally.
• Ensure complaint records are complete and compliant with procedures.
• Prepare summary reports for internal stakeholders.
• Monitor overdue balances and initiate collection activities.
• Negotiate payment arrangements and resolve billing issues.
• Maintain records of credit evaluations and account status updates.
• Support continuous improvement of credit and collection procedures.
• Demonstrate data-driven problem solving and cross-functional collaboration.

Skills

English proficiency

Korean language

Analytical thinking

Detail oriented

Collaborative

Education

Bachelor degree

Tools

Salesforce

Excel

Office suite

Job description

3M Global Service Center, Philippines seeks a Customer Issue Resolution Analyst to manage CIR, credit and collections, and complaints across cross-functional teams. The role emphasizes data-driven analysis, timely resolutions, and strong stakeholder communication to improve customer experience.

Ideal candidates bring experience in CIR, billing or collections, fluent English and Korean, and proficiency with Salesforce and Excel.